Intern - Sales & Marketing

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Graduate Princeton - Princeton, NJ

Support the sales team with day-to-day tasks: calendar holds, call blocks, travel/trip sheets, and meeting prep.

• Assist with prospecting: research target accounts, compile lead lists, and pre-qualify inquiries.

• Draft and send intro emails, proposals, and simple contracts using brand templates and rate guidelines.

• Maintain the CRM (e.g., Delphi/Opera/Salesforce): enter new leads, update contact notes, track stages, and ensure data accuracy.

• Prepare BEOs / group resumes for small groups under supervision; route for internal approvals.

• Coordinate site visits: confirm availability, build agendas, set up model rooms, signage, parking, and collateral.

• Create and refresh sales collateral: one-sheets, fact sheets, menus, capacity charts, and presentations.

• Support RFP responses (corporate/consortia/crew): gather dates, rates, amenities, and value adds.

• Monitor inbound channels (website, Cvent, Lanyon, WeddingWire, hotel inbox) and log/route leads promptly.

• Compile daily/weekly reports: pace, pickup, group wash, lead aging, and call/productivity summaries.

• Track competitive set activity: rates, promotions, group patterns, and market events; update comp matrix.

• Assist with familiarization (FAM) trips, partner visits, client amenities, and light on-property activations.

• Coordinate small client events: confirmations, BEO details, name badges, RSVPs, and post-event follow-up.

• Manage client gifting and printed materials inventory; process purchase requests per policy.

• Support digital listings (Cvent/brand pages): check accuracy of photos, amenities, and meeting specs.

• Handle billing setup for groups under guidance: credit apps, tax-exempt forms, deposit tracking.

• Collect and synthesize guest/client feedback for post-event surveys and service recovery follow-up.

• Uphold brand standards and confidentiality; follow SOPs for file naming, storage, and approvals.

• Participate in sales training, shadow sales calls/site tours, and present a capstone project on a target segment.

• Currently enrolled in a bachelor's program and in junior year (3rd year) at time of internship.

• Majoring in Hospitality/Hotel Management, Business, Marketing, or related field.

• Strong written and verbal communication; confident phone and email etiquette.

• Proficient with Google Workspace or Microsoft Office (Docs/Sheets/Slides or Word/Excel/PowerPoint).

• Detail-oriented with solid organization and time-management skills.

• Customer-service mindset and professional demeanor.

• Authorized to work in the U.S. for the duration of the internship.