Customer Service Representative - Urbana Office

RESPONSIBILITIES

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Responsible for customer and account origination, retention and maintenance, including but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
• Process customer requests within designated authority and respond to customer inquiries and transaction requests made by phone, virtually, in person or digital/website.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Act as advocate of digital product adoption for customers and internal support for branch associates.
• Cross sell products and services and perform related clerical functions, such as a variety of account and customer maintenance
• Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data, as needed.
• Responsible to make product referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts,
  expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned
  
  

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Ability to build collaborative relationships
• Ability to work as part of a team
• Organizational Skills/Detail Oriented
• Problem/Situation Analysis
• Technical Expertise

PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School diploma or equivalent required.
Four or more years teller experience preferred.
Strong familiarity with Bank and branch functions, policies and procedures required.

SCHEDULE
Expected working hours for this position are Monday - Friday 8:15 - 5:15pm, and Saturday 8:15am - 12:15pm. The expected number of Saturday shifts per month is 2-3. This position is hourly and full-time. A minimum of 37.5 hours is required to maintain eligibility for full-time status. Generally this position will require 37.5 - 40 hours per week.