Director of Parts

Company Overview

ThermalNetics, LLC is a growth company that was founded in 1972. Our corporate focus is "creating more comfortable and healthy indoor environments by providing innovative HVAC solutions". In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You'll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results.

Responsibilities

• Lead the sale of HVAC parts, equipment and supplies over the phone and in person interacting with customers on a daily basis.
• Plans, develops and implements operational policies and goals.
• Coordinate with leadership to maintain processes and standards as well as contribute to the development of new standards.
• Determines responsibilities of assigned staff positions to accomplish business objectives
• Support internal team by providing overall technical support and researching options including, but not limited to receiving and processing orders, product and service questions, warranty administration and overall customer complaints.
• Determine the inventory mix based on current market, future market trends and customer needs along with making sure that inventory mix is maintained within each location.
• Develop relationships with suppliers for adding inventory products.
• Responsible for overall inventory management and ensuring that it is appropriately accounted for through accurate receiving, restocking, transferring, discrepancy management, regular audits and product counts.
• Research competitive information to competitively price all inventory while maintaining a solid profit margin
• Create a comprehensive marketing strategy for the direct sales parts office and determine the most efficient avenues to achieve or exceed overall revenue goals
• Motivate staff to reach revenue and profit goals through exercise of appropriate motivational tools and influence.
• Manage operations and schedule of assigned staff.
• Responsible for achieving objectives regarding revenue, profit and proprietary/commodity goals as set forth by the leadership team.
• Other duties as assigned.

Job Requirements:

Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Leadership - Inspires and motivates others to perform well.

Team Work - Balances team and individual responsibilities and puts the success of the team above own interests.

Business Acumen - Displays orientation to profitability; Aligns work with strategic goals. Demonstrates knowledge of market and competition and aligns work with strategic goals.

Interpersonal - Focuses on solving conflict, not blaming and maintains confidentiality.

Strategic Thinking - Develops strategies to achieve organizational goals and understands organization's strengths & weaknesses.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Improves processes, products and services.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Planning/Organizing - Sets goals and objectives.

Education/Experience: 5+ years related retail/parts sales experience with progressive management responsibility.

Working Conditions: Office environment, local travel to job sites and customer locations, possible overnight travel, occasionally lift and/or move up to 25 pounds.

Certificates, License, Registrations: Valid driver's license with an acceptable driver's record per corporate background check policy