Intern - Support & Services

NetApp
life insurance, paid time off, remote work

Nov 24, 2024
Job Summary As part of the S3 (Sales, Services and Support) Academy, we are looking for interns that will work closely with our Sales, Professional Services, Technical Support Engineer and Solutions Engineering team teams for a 10-12 week summer internship. Technical Support Engineer Intern - As a Technical Support Intern, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Services Associate Intern - As a Professional Services Intern, you goal is to learn the inner working of professional services organization. You will either be a services sales associate intern, professional services resident intern, professional services engineer/consultant intern, support account manager intern or project manager intern. Each of the roles plays a direct role with assisting our NetApp customers! We invest heavily in new talent. Your energy and fresh ideas are vital to cementing our position as a market -leader. We'll push you beyond your comfort zone with a belief that no idea is off-limits. At the same time, you'll have all the resources, mentoring and feedback you need to grow. What's more, whatever your role, you can be yourself in a team that celebrates individuality and welcomes different perspectives. Job Requirements - Excellent written and verbal communication skills. - Excellent interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals. - Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. - Ability to follow standard engineering principles and practices. - Creative approach to problem solving. - Travel to the prospective customer's sites as necessary. Additional Details: Job Posting Info: This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Program Dates: This is an internship with start dates in May or June 2025. Recruiting efforts will be ongoing until specific teams find an ideal match. Thrive Together: NetApp's approach to in-person and remote work will be a flexible hybrid model that emphasizes flexibility for employees and puts our talent first. Experience Must beenrolled in an educational or professional program through summer 2025 or later. Compensation: Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.