Production Assoc I- QC

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If you have any questions please contact the CCPA Team at CCPA@pcvmurcor.com or (844) 900-5535.

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Position Overview

The Production Associate I is initially hired for a specific function, but may be cross-trained, based on the business need, to perform different or multiple functions for multiple groups within the Company. The various roles the Production Associate I may fill are outlined in the Essential Job Duties and Responsibilities below.

Essential Job Duties and Responsibilities

When assisting the Appraisal QC Department:

• Complete quality control examinations of appraisals consistent with defined requirements and turn times
• Maintain awareness of client requirements, regulatory requirements and investor guidelines
• Maintain proper system documentation of each quality control examination

When assisting the Assignment Department:

• Handles basic assignment
• Assign client orders to the most qualified vendor in our database
• Ensure that all outstanding orders are completed and submitted by the vendor due date and time
• Collaborate with vendors to ensure on time delivery of reports to the client
• Handles inbound calls from the Vendor Hotline in support of the assignment function
• Review and ensure the vendor's product offering, quality, and fee schedule are in line with the client and the Company's guidelines.
• Partner with client service managers to resolve client delays, question, concerns, etc.
• Submit feedback on vendor coverage, capacity and profile information to the Vendor Management Department
• Negotiate client fees and due rates

When assisting the Client Services Department:

• Handles customer service for their assigned clients. Manage client issues until resolution
• Ensure all client inquiries are handled satisfactorily and in a timely manner
• Work with internal departments to ensure on time delivery of all orders
• Manage client's open pipeline to ensure milestones are achieved during the order life cycle and to ensure on time delivery
• Proactively resolves problems for the client
• Negotiate client fees and when needed vendor fees
• Proactively identify potential problems and provide resolution
• Is the subject matter expert for their clients
• Balance organizational needs with client needs

When assisting in the Status Department:

• Ensure all outstanding orders are completed and submitted by the vendor due date and time
• Collaborate with vendors to ensure on time delivery of reports to the client

• Effectively resolve problems that may lead to a delay in receiving the report
• Serve as a conduit between vendors and clients
• Make appropriate notations in the order file that describe the current status of the order
• Provide feedback on vendor performance and profile information to vendor managers
• Partner with Client Service managers to resolve client delays, questions, concerns, etc.

When assisting the Vendor Management Department:

• Handles inbound calls from the Vendor Hotline in support of the vendor management function
• Process Vendor Feedback Tickets (VFTs) received from internal business partners
• Resolve inquires received through CRM
• Recruit new certified appraisers to join PCV panel by searching the Appraisal Subcommittee (ASC) website
• Recruit appraisers for the Premier Vendor program and in limited coverage areas
• Obtain vendor fee quotes and turn times for specific products and multiple clients

Qualifications and Skills

EOE / VETS / DISABLED