Virtual Care Trainer

TeleHealth Resource Center

Full Time

81779BR

Job Summary

The Virtual Care Trainer ensures that everyone at UCSF and affiliates who uses telehealth or other remote care technologies is prepared to do so easily and effectively. The Virtual Care Trainer is responsible for creating and maintaining the accuracy of training materials in many forms, including PowerPoint presentations, tipsheets, web pages, and online learning modules.

The Virtual Care Trainer is responsible for conducting virtual care training for internal users, external users and other trainers. Training may be in the form of in-person classes, webinars or help-at-the-elbow, based on the needs of the target population. Topics include use of specialized equipment, specialized APeX workflows, and non-technological clinical workflows, among others. The Virtual Care trainer also develops and delivers questionnaires to training participants, then analyses the results and modifies the training offerings accordingly if indicated.

The Virtual Care Trainer also shares responsibility with Volunteer Services for training and coordinating the volunteers that serve as Patient Technology Advocates for inpatients

Uses skills as a seasoned, experienced training and development professional to resolve a wide range of training issues and needs assessments. Develops new training programs, and works on complex training courses of diverse scope. Demonstrates good judgment in selecting methods and techniques for delivering training and development programs.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $86,700 - $132,800 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Virtual Care office at UCSF ensures that any provider at UCSF who wishes to integrate telehealth or other forms of remote care into their practice can do so effectively and compliantly. We enable over 500,000 encounters annually, which represents a significant portion of ambulatory care.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Strong skills in planning, desigining and delivering effective training
• The ability to engage and work collaboratively with learners in order to determine when and how training materials should be customized to meet specific needs
• Strong verbal, written and interpersonal communication skills and strong presentation skills.
• Ability to develop new training materials and revise appropriately based on feedback from both supervisor and peers
• Ability to develop deep knowledge of training topics that may exceed what is routinely presented at training events
• Thorough knowledge and skills with relevant business software systems; i.e., Word, Excel, Access, PowerPoint.
• Knowledge of processes and workflows common in ambulatory care settings
• Ability to maintain a positive, customer-focused, "can-do" attitude at all times
• Ability to use Drupal to maintain website content, or willingness to learn

Preferred Qualifications

• Ability to travel occasionally
• High degree of comfort with laptops, tablets and Microsoft Office Suite, including the ability to troubleshoot common issues with projectors, printers and communications software

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004163 TRAINER 3

Job Category

Education, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday