Technical Services Manager

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This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department's relationship allows for cross-training opportunities and plenty of collaboration.

Role Description:

In the role of Technical Services Manager (internally known as "Manager, Technical Services"), you'll oversee the development, testing, and maintenance of the software systems that power our operations. You won't just be managing a team-you'll be a vital part of shaping the future of our technical services and leading the charge in implementing new, cutting-edge systems and processes.

As our Technical Services Manager your job duties will include:

• Leadership with Purpose: You'll guide a talented team through exciting technical challenges while mentoring and fostering their growth. You'll have the opportunity to cultivate a high-performing and collaborative work environment that pushes the boundaries of what's possible.
• Innovation at its Core: You'll collaborate with our IT department to identify and address system defects, implement enhancements, and ensure that all software changes are smooth, efficient, and designed with the user in mind. Plus, you'll get to innovate automated solutions that make a real difference in our day-to-day operations.
• Cross-Department Collaboration: You won't just sit behind a desk-you'll actively engage with multiple departments including IT, Underwriting, and Claims to ensure that the technical side of things supports business goals. You'll be a key player in corporate projects and strategic initiatives, partnering with Insurance Operations management and driving innovation company-wide.
• Professional Development: Not only will you be managing a team, but you'll also help shape learning and training initiatives, ensuring that everyone stays at the top of their game. Plus, with opportunities to get involved in process improvements and customer service efforts, you'll be contributing to the growth of both your team and the organization as a whole.

If this role describes you, apply today!

Qualifications:

Education:

• Bachelor's degree preferred

Required Qualifications:

• Detail-oriented problem solver with excellent communication and analytical skills

Preferred Qualifications:

• 1 year of supervisory or management experience preferred
• Experience or certifications in SAFe (Scaled Agile Framework for Enterprise) and a background in the insurance industry is a plus

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $73,000 to $117,000. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience, and geographic location.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

A Benefits Structure That Puts Employees First
Safety National's approach to benefits reaches far beyond competitive fixed compensation. Instead, we construct a total rewards benefits package for each valued member of our team. Highlights include incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We also promote balance by offering a hybrid working environment and several employee appreciation events throughout the year. Apply today to learn more about our total rewards approach.

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