IT Support Analyst

About Justrite Safety Group

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority-it's our passion.

The Contribution You'll bring to this Role:

The IT Support Analyst will be based out of our Wellsburg, WV office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, so this analyst will represent the face of IT in the company. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. They will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, and Exchange Management. The person will identify, prioritize, and resolve critical hardware, software, infrastructure, and security related issues that impact business operations for 1,500 users across many different sites.

In this role, you will report directly to the Director of IT Operational Excellence, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.

About the Team:

Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations. Whether developing cutting-edge tools or supporting our infrastructure, the IT team is integral in helping us achieve our business goals.

What You'll Do at Justrite:

• Primary responsibility for day-to-day operations for the IT Service Desk, including prioritization and troubleshooting of end user support tickets, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
• Provide end user support across all virtual and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule
• Respond to customers via deskside, phone, email or MS Teams chat
• Create and maintain all standard work instructions as it relates to end user computing, network configs and mappings
• Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations
• Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications
• Ability to work well in a team as well as individually
• Ability to lift up to 50 pounds
• Occasional after-hours support will be needed

Your Skills and Expertise:

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

BS in Computer Science, MIS, or related field strongly preferred

• BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field strongly preferred
• Certification in CompTIA A+, Network+ or MCP a strong plus
• 4 to 5 years of hand-on experience in fast-paced environment
• Experience supporting on-site and remote users in a Windows based environment for over 1,000 users
• Demonstrated experience in the following networking concepts:
• Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g.AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
• Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
• Working knowledge using remote tools to support users on Remote Desktop Services or VMWare

Additional qualifications that could help you succeed even further in this role include:

• Ability to image computers on site as well as keep all on-site hardware inventory
• ERP system knowledge a plus
• Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange
• Competent in handling software licensing process
• Ability to work efficiently under a fast-paced work environment while managing multiple priorities
• Ability to provide excellent customer service in a professional manner and explain technical jargon in non-technical terms to our users
• Strong logical & analytical skills
• Able to find root causes of problems & quickly implement solutions (good knack of troubleshooting hardware and software)
• Able to properly prioritize user requests according to urgency (Understand an Incident vs a Request)
• Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
• Ability to learn new technical and business concepts very quickly
• Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail oriented)

Benefits:

Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage. We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.

Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness. At Justrite, our benefits package is designed to help you thrive both in and out of the workplace.

Why Choose Justrite Safety Group?

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact. With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company, and in our community!