Technical Communications Project Manager

Intralox
flexible benefit account, paid time off, tuition reimbursement, 401(k)
United States, Maryland, Baltimore
Nov 24, 2024
Intralox, LLC is seeking a Project Manager for the Technical Communications Team. This role involves managing the development and delivery of technical documentation for Intralox's ARB Equipment product line, within a specialized team dedicated to a strategic customer. The successful candidate will drive positive change and excel in a fast-paced environment across various technical projects, stakeholders, and departments and brings a strong mix of project management, organizational, commercial, and technical writing skills to deliver high value documentation. This position will be located in Baltimore, Maryland. Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods. Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page. Responsibilities: Manage the development and delivery of technical communications (e.g., product maintenance manuals, operator manuals, technical bulletins) from initiation to closure. Collaborate with cross-functional teams to identify documentation needs and propose and develop effective solutions. Ensure clear requirements before development starts and manage scope creep. Identify and secure necessary resources in collaboration with managers and workforce analysts. Set and manage timelines and milestones critical to project success. Anticipate, identify, manage, and resolve issues and risks, escalating to management as needed. Maintain clear, proactive, and systematic communication with all stakeholders. Contribute to the development and improvement of team processes and deliverables. Requirements: B.S. or B.A. from an accredited university and/or 5+ years of experience in Project Management, Product Management, or a related field. Proven track record in managing technical projects involving multiple cross-functional team members and stakeholders. Experience with authoring in component content management systems (CCMS), such as Tridion, Author-it, or similar system. Confident, credible, resilient, proactive, open to feedback, and results-oriented. Strong collaborator who is trustworthy and can create alignment without formal authority. Commercially minded, with the ability to conceptually grasp and communicate technical information to customers and to internal teams Proficiency in Microsoft Office Programs and Smartsheet. Willingness to travel up to 25%. Preferred Qualifications: PMP or formal Project Management training Experience in managing documentation projects Experience in the material handling or warehouse industry Technical knowledge of electro-mechanical devices Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits. The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations. The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans. Salary Range: $60,700 to $164,900