Supervisor HR Shared Services -System

Operational & Staff Management

• Supervises and coordinates the day-to-day operations of HR Service Center and team members.

• Provides leadership to staff that encourages team member empowerment, decision making and planning to ensure effective, efficient operations, optimizing performance and continually improving quality in a fast paced and vastly changing health care environment.

• Creates an environment for team member growth, development, career planning, productivity and satisfaction by coordinating and assisting in team meetings. At least monthly, conducts one-on-one meetings with all direct reports.

• Responsible for decisively overseeing the establishment of work schedules, review staffing needs and the supervision and training of team member including backup planning for the department.

• Review, approve and work with service center representative staff on timekeeping adjustments, PTO management, timecards and payroll accuracy as needed.

• Establish effective mechanisms of communication with staff and the management team to foster an environment of openness, trust, teamwork and staff development.

• Establishes productivity guidelines, monitors and adjusts to achieve maximum productivity.

• Assists in the planning and monitoring of quality improvement activities ensuring any necessary corrective action in the department.

• Provide status reports on a regular basis

• Monitors adherence to Service Level metrics and develops, executes and communicates service improvement plans to department and/or customers.

• Transfers knowledge and collaborates across departments and divisions.

• Liaison with the HR Shared Services, HR Payroll, HRIS, COEs and regional HR teams, as needed, related to complex situations

Recruitment, Retention and Performance Management

• Prepare and participate in the preparation of staff development plans and training for each team member

• Completes performance appraisals and corrective disciplinary actions, as needed for staff.

• Works with team members to provide yearly development goals that align with the organizational goals.

• Provides constructive feedback, coaching and counseling to your employees, disciplinary actions as necessary.

• Responsible for hiring staff as needed

• Responsible for reviewing resumes and coordinating interviews with potential candidates

• Review, approve and work with staff on Payroll adjustments, PTO management and payroll accuracy as needed.

• Gather Information, run reports and review statics and team metrics with staff.

Business/Initiative Support

• Completes special projects and management reports as assigned.

• Performs other duties as requested by management to facilitate the smooth and effective operations of the department.

• Foster and maintain positive relationships with constituents, including affiliate and COE management, and UPH team members.

• Based on business need; negotiate priorities and support requirements with the COEs, other Shared Services, and UPH team members.

• Consults with business stakeholders to understand both the day-to-day reporting and long term support needs for the organization around its processes and experience.

Experience

Experience Details

Required/ Preferred

5 years

5 years of relevant experience working in HR, or call center operations and shared service operations.

Required

1 year

1+ year of leadership experience

Preferred

Education Level

Education Details

Required/ Preferred

Bachelor's Degree

Requires a BS/BA degree in a related field

Required