New 
Sr. Director, Technical Program Management - AI
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Nov 26, 2024 | |
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OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The Sr. Director, Technical Program Management is focused on Artificial Intelligence (AI) and is a catalyst for innovation, experimentation, and the creation of a visionary future for customer support within the CSS organization. Entrusted with one of the most groundbreaking initiatives in our company's history, this individual will champion the needs of both our internal and external users, ensuring our AI engineering efforts are strategically aligned with business goals. In a high-stakes, rapidly evolving environment, the Sr. Director, Technical Program Management will act as the essential conduit, ensuring our organization not only meets but exceeds its strategic objectives. The candidate should exhibit technical expertise in AI and related fields, adeptly managing complex AI-driven projects and leveraging AI insights to drive superior business outcomes.Comprehensive knowledge of AI technologies, machine learning algorithms, and associated tools is crucial for this position. Proven experience in managing AI projects, from development to deployment of AI models and solutions, is a must.The ideal candidate will demonstrate a successful history of integrating AI capabilities into business operations, generating significant value through AI technologies. Exceptional communication skills, strategic vision, and a user-focused approach are critical attributes for this role.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesIn this role, you will be at the forefront of innovation, experimentation, and crafting a visionary future for customer support. You will directly engage with businesses to navigate programs from inception to delivery. Your daily responsibilities will encompass managing the delivery of project tasks, activities, milestones, and resources, all while fostering a culture of experimentation and forward-thinking. You will showcase exceptional collaboration skills across teams, groups, and organizations. The ability to anticipate and analyze project risks, develop comprehensive risk management plans, and mitigate subsequent issues is crucial. You will be instrumental in developing, maintaining, and managing project requirements, plans, timelines, issues, risks, and challenges. Your role will involve supporting business owners in driving significant programs or multiple projects, and collaborating closely with program/process owners to identify and implement transformative business changes. You will drive the consensus needed to adopt a forward-looking and manageable change strategy. You will manage large-scale programs and intricate projects involving multiple stakeholders with diverse agendas and business priorities will be a key aspect of your role. You will lead large, cross-functional project teams towards ambitious and timely outcomes, ensuring the integration of innovative practices. While not directly involved in feature implementation, take full accountability for the organization''s success. Ensure that all initiatives, projects, and tasks align with the broader organizational goals and contribute positively to the company''s growth and reputation. Lead, mentor, a cross functional team of senior resources, ensuring they are well-equipped, motivated, and aligned with the company''s objectives. Foster a culture of excellence, collaboration, and continuous improvement within the team. OtherEmbody our culture and values | |