Director, Donor Relations (Recognition)

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women's Development team! As we work together to support this world-class academic medical center and the hospital's mission of a healthier world, we pride ourselves on being a passionate, mission-driven, community-minded organization supporting the philanthropic goals of the hospital.

Reporting to the Assistant Vice President of Donor Relations, the Director of Donor Relations (Recognition) manages a comprehensive donor gift agreement and recognition program in accordance with the Development Office's strategic fundraising goals. The Director oversees a team of professionals responsible for key aspects of the donor experience, including the creation and timely delivery of gift agreements, custom acknowledgments, leadership communications, and condolence protocols to acknowledge the passing of key donors and volunteers. The Director ensures that major and principal donors receive meaningful and coordinated touchpoints by developing strategies and tools.

BWH Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule!

At the Brigham, we are building a diverse and inclusive community that encourages every employee to bring their authentic self to work. The Brigham and the Brigham Development Office is focused on equity and ensuring equal access to employment and advancement opportunities. We recognize the need for ongoing learning in this domain, and are committed to continuing this work, embracing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, and national origin. We believe honoring all forms of human presence and expression enriches the Brigham community and enables us to understand and meet needs across our community more fully.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Gift Agreements and Fund Management

* Working with the Assistant Director (Gift Agreements), lead all aspects of the creation, negotiation, and execution of timely and compliant gift agreements documenting the intentions of donors who give $100,000 and above. Liaise with the Office of General Counsel when necessary. Seek continuous improvement of this program, including the refinement of internal processes.

* Give council to Development and hospital colleagues on donor-named fund inquiries, including donor intent.

* Ensure appropriate pricing and naming guidance for funding opportunities and develop tools that help fundraisers leverage these opportunities for donor proposals. Consult the Stewardship Director on endowed positions, capital, and centers.

Donor Correspondence and Recognition

* Working with the Associate Director (Acknowledgments), lead all aspects of the custom acknowledgment processes for gifts of $50,000 and above. Ensure that call briefings are of high quality and that written correspondence is personal, accurate, and sent in a timely manner.

* In collaboration with the Stewardship Director and working with the Associate Director (Acknowledgments), oversee stewardship communications for donors during significant philanthropic and life events, including giving milestones and anniversaries, birthdays, and condolences.

* Supervise the Associate Director (Acknowledgments) in creating event follow-up correspondence acknowledging hosts and speakers for signature events.

Donor Recognition Societies

* Lead all aspects of the outreach strategy and membership in major giving recognition societies, including the welcome process, annual communications, ongoing stewardship, and CRM tracking. Collaborate with the Stewardship Director on ongoing stewardship for top donor families.

* With Development Events, participate in the planning and execution of recognition events for members of these societies, including any event stewardship needs.

Management and Administration

* With the Assistant VP and Donor Relations colleagues, create and implement an integrated program to thank and recognize major and principal gift donors to accomplish the shared philanthropic goal of the Academic Medical Center Development Office at the Brigham and Mass General Hospital.

* Lead a team of two, the Associate Director (Acknowledgments) and Assistant Director (Gift Agreements).

* In coordination with Information Systems and Donor Relations colleagues, ensure consistent coding and tracking of deliverables in the CRM and Workfront databases and seek to understand the ROI of Donor Relations deliverables to inform strategies and guiding principles.

* Obtain project price estimates, negotiate with vendors on pricing, and provide expenditure updates to the Assistant VP of Donor Relations to inform the Donor Relations budget.

* Represent the department on internal or external committees as required.

* Other duties as assigned

QUALIFICATIONS:

* Bachelor's degree required, with minimum 7-9 years of experience in development stewardship and donor relations. Management experience required.

* Strong project management skills and commitment to customer service and quality standards.

* Demonstrated ability to develop and engage supervisees and build productive working relationships with colleagues, including senior leaders and front-line staff, throughout the Development Office and hospital.

* Experience with healthcare preferred.

* Proven ability to meet delivery dates, and handle confidential information with discretion.

* Advanced proficiency in CRM and MS Office product suite, including mastery of Excel and reporting tools within CRM and SharePoint.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

* Demonstrated ability to manage multiple projects simultaneously while working effectively under a deadline.

* Excellent attention to detail and follow-through skills.

* Outstanding written and verbal communication skills.

* Aptitude to resolve complex problems and use judgment within defined practices and procedures, and to fully apply standard principles, theories, concepts, and techniques.

* Ability to build professional and collaborative relationships that move initiatives forward.

* Shows good judgment, professionalism, and discretion in handling sensitive information.

* Willingness to work occasional evenings and weekends.

EEO Statement

Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.