Service Coordinator

As a Service Coordinator, you will serve as the initial point of contact responsible for the intake of all telephone and electronic service requests. You will work with customers to understand scope of service requests and assign to the appropriate responsible Regional Service Manager. You will become a partner with our Preferred Customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring their equipment is running at full capacity with limited breakdowns. You will:

• Build and foster a team environment while remaining present with technicians;
• Input all Customer Service Requests into Ascent Dispatch software
• Complete Dispatch Service reports
• Refrigeration/Electrical/HVAC call percentage breakdowns
• Conduct Customer Satisfaction Surveys when assigned.
• Assist Regional Service Managers with portal entries and management.
• Follow safe work practices and accident prevention procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WORK ENVIRONMENT/PHYSICAL DEMANDS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The Overall Physical Demands of this job are considered Light.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.