Senior Account Manager

The Senior Account Manager is responsible for managing a portfolio of contracts, contract personnel, client relationships, and assisting with corporate growth. This role will collaborate with the Director of Delivery to identify resource requirements and best implementation practices.

Supervisory Responsibilities:

• Identifies resource requirements necessary to meet contract requirement
• Directs the work of lower-level Account Managers assigned to support their portfolio
• Trains newly hired Account Managers

Duties/Responsibilities:

Works with Director of Delivery and Human Resource (HR) Manager on contract and personnel concerns.

Advises Director of Delivery on portfolio resource requirements and strategies for improvement.

Maintains a cadence of communicating with customers and partners to ensure client satisfaction and to promote ongoing contract renewal.

Directs and manages allocated resources.

Responsible for portfolio growth of manpower and market space, this may include:

• Recruiting, hiring, and onboarding contract staff
• Reporting customer future needs to the Director of Delivery
• Developing relationships with industry partners for new opportunities

Responsible for management, monitoring and responding to the day-to-day needs of the employee and customer; to include monitoring time and activity of contract personnel.

Creates action plans to correct any issues identified to create a sustainable operation.

Respond to service requests, inquiries and concerns promptly and graciously, with a client-centered mentality and appropriate discretion, as needed, partner with HR Manager for employee coaching or termination.

Communicate issues or client process changes to Director of Delivery

Maintain regular employee management and follow up with documented conversations for engagement and purposeful reporting

Responsible for maintaining information on their assigned Region. This could span across multiple customer types (e.g. Army, USDA, AF, etc.)

Travel to customer sites as necessary for effective Customer Relationship Management

Additional duties as assigned

Decypher reserves the right to update, modify and change the job description to meet the demands and needs of the organization and their customer(s). This includes, but not limited to; duties assigned, job title and work schedule.

Required Skills/Abilities:

• Bachelor's degree; alternatively Associate's degree plus 3 additional years of experience.
• 8+ years of experience in a similar position (healthcare industry preferred)
• Experience with payroll, billing, staffing, or similar
• Exceptional written and verbal communication skills, as well as exemplary interpersonal relations
• Excellent problem solving, critical thinking, and organizational skills
• Familiarity with labor and employment laws (preferred)

Physical Requirements and Work Environment:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Work Location: Hybrid and/or remote
• Travel to customer sites as necessary for effective Customer Relationship Management
• Schedule: Flexible to meet customer and employee needs