Senior Manager - Program Management

Senior Manager, Program Management

Works under the administrative direction of the General Manager, with minimum supervision. Leads team of project managers, who are responsible for the development and management of new and current programs with customers.

Responsible for delivery of Program Key Performance Indicators: Budget, On Time Delivery, Program Margin
• Applies formal program management frameworks and methodologies
• Be the single point of ownership for Program delivery

Team Leadership and Mentoring

• Determine staffing for program management team
• Establish and drive performance expectations for program managers, while providing guidance, mentorship and support
• Conduct performance reviews and facilitate professional development opportunities for team members.
• Foster a collaborative environment that encourages knowledge sharing and best practices.

Process Improvement and Standardization

• Establish and maintain program management best practices, including standardized processes & templates.

Customer Relationship Management

• Oversee and manage relationships with own designated customer base and provide support as needed to program managers with their designated customers
• Act as an escalation point for complex customer issues or high priority projects.

Internal Point of Contact

• Serve as the primary liaison between Program Managers and other cross functional teams.
• Develop and maintain a unified plan for all commercial programs
• Facilitate regular meetings between program management and operations teams as appropriate to ensure alignment.

Results Management

• Establish key performance metrics to measure both performance of program managers and customer project execution
• Review financial results of programs and where deviations from plan, drive root cause and corrective actions

• Bachelor's degree in a technical discipline required, master's degree preferred.
• 8 or more years of related experience in project/program management.
• Certified Project Management Professional (PMP) strongly preferred.
• Broad knowledge of a technically specialized field, such as manufacturing or engineering.
• Demonstrated ability working collaboratively where directives and tasks can change frequently.
• Some Business travel required (<25%)