Adhesives Application Equipment Technical Support Representative

Nordson Corporation
United States, Georgia, Duluth
Feb 10, 2025
Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work. Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products. GENERAL SUMMARY: Work in a fast-paced environment to take incoming technical calls from customers, listen, analyze, troubleshoot and resolve technical issues for adhesives application equipment. You'll utilize multiple databases to aid in troubleshooting and recording of the results of your interactions. ESSENTIAL DUTIES & RESPONSIBILITIES: Answer incoming customer calls and provide TS assistance for adhesive applications equipment Interact and coordinate with other departments to resolve customer issues Communicate with customers via phone, text and e-mail Provide product and service information, conflict resolution and trouble shooting Act as a liaison between Nordson Field Sales & Service staff, Quality and Engineering Test, teardown and evaluation of returned Demo products. (As needed) Escalate customer trouble issues when appropriate Participate in After Hours technical support rotation Trainer - Teach a technical training course on core application equipment Overtime may be necessary as assignments dictate, to include weekdays, weekends, and occasional holidays Performs other duties as assigned MINIMUM QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Required Education: Associates degree (A.A. / A.S.) Or equivalent from two-year College or Technical School; or four to five years of related experience and/or training is required. An equivalent combination of education and experience is acceptable. Military experience in a technical MOS/AFSC/NEC is desirable Minimum 3-5 years related experience. Knowledge, Skills & Abilities (KSA's): Well-developed communication and analytical skillsets Mechanical and electrical knowledge and skills Hydraulic systems knowledge and skills Basic electronic knowledge and skills to include the use of typical instrumentation, tools and equipment Ability to read and comprehend installation, dimensional and troubleshooting drawings/flowcharts plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams Basic understanding of PLC systems knowledge and interface a plus Excellent computer skillset to maintain records, prepare correspondence, and for communication purposes High customer and service orientation Ability to sit in front of computer for prolonged periods of time Wear a headset Ability to multitask between systems Ability to quickly adapt to change PHYSICAL DEMANDS: The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Field/Manufacturing environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals Travel Required 5% Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.