Customer Service Specialist

Vaco
$20.00 - $26.00 / hr
United States, Massachusetts, Andover
Jun 01, 2025
Role:Customer Service Specialist (Loan Settlement) Location:Andover Massachusetts 01810 Duration: 06 Month Position summary: The goal of a Middle Office Specialist is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks. Duties and accountabilities: * Oversee client portfolio(s)/Agency trades in our loan Trade Closing outsourcing services * Proactively manage and effectively communicate with internal and external clients * Manage counterparty's expectations to receive and review primary/secondary par and distressed trade documentation * Coordinate trade closings among clients, counterparties, and agents - may include coordination with legal counsel for distressed and/or participations * Review trade documents, including trade confirm, assignment agreements, and funding memos for discrepancies prior to settlement including using third-party systems * Manage outstanding trades and maintain comments per client expectation * Deliver closing packets to custodians and clients before the stated deadlines Education and experience: * Knowledge of par and distressed loans and the documentation * Knowledge of trade fee calculations * Ability to read and interpret credit agreements * Experience with daily loan transactions * Exposure to ClearPar/VTS/Markit WSO systems a plus Education and experience: BA or BS BA / BS or equivalent work experience in the financial field Commercial awareness Requirements: - 3 - 5 yrs. of syndicated bank loan settlement / management experience preferable - Excellent attention to detail - Strong work ethic - Takes initiative and ownership of job responsibilities - Must be able to perform job duties accurately and timely - Must adhere to deadlines and targets given - Strong customer service skills Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.