Care Navigator

Job Summary:

This position is based in the Infectious Disease Group Practice at the University of Colorado Hospital. The Care Navigator provides basic case management and retention outreach activities for HIV and PrEP patients, including navigating patient billing issues. This is a hybrid role.

Key Responsibilities:

• Provides basic case management services to HIV patients in addressing identified barriers.
• Provides retention outreach activities for PrEP patients.
• Support care navigation activities; including assisting patients with referrals to other support services when appropriate.
• Acts as the billing liaison for HIV and PrEP programs as part of the patient support team.
• Troubleshoot patient billing issues by working with patients, respective billing departments, and relevant insurance companies.
• Act as liaison with UCHealth and CU Medicine billing departments.
• Ensure patient demographic and insurance information updated in the electronic medical record (EPIC).
• Assist with insurance verification as needed.
• Assist patients with insurance navigation if indicated.
• Work as part of the multidisciplinary patient support team; including participating in team meetings.
• Proper documentation of all patient encounters in the electronic medical record, and other databases as applicable.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

The Division of Infectious Diseases is a multidisciplinary team of clinicians, educators, scientists, and other providers working to improve the prevention and treatment of infectious diseases. Our HIV/AIDS Clinical Program based in the Infectious Disease Group Practice, an outpatient clinical practice at the University of Colorado Hospital, has provided care to persons living with HIV infection since 1989. Join our diverse Patient Support Team as we strive to improve the lives of people living with HIV.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in any field.

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Bachelor's degree in human services field.
• One (1) year of case management or related experience.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Strong organizational and multitasking skills.
• Ability to work independently as well as collaboratively within a multidisciplinary team.
• Strong work ethic with the ability to be flexible.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Lisa Lawrence, lisa.lawrence@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until the position is filled. For best consideration, apply by October 15^th, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $56,556 - $60,000.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.