Clinic Support Specialist - Old Town Clinic

Thank you for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Now Hiring: Join Central City Concern as a Clinic Support Specialist

Location: Downtown Portland (Old Town Clinic & Old Town Recovery Center)

Schedule: Full-Time; Monday - Friday (8:00am - 5:00pm)

***Note: In order to be granted formal consideration for the Clinic Support Specialist position, please ensure you possess the following required experience/skills***

1. Required: GED or High School diploma.
2. Required: Must have at least two (2) years administrative support experience in a medical/clinical or social service setting
3. Required: Excellent computer skills and high proficiency in Microsoft Office
4. Required: Must be able to type 35 words/minute (WPM)

PREFERRED QUALIFICATIONS

***Note: Top candidates may also possess the following experience/skills***

1. Bilingual (Spanish).

SUMMARY:

This position provides administrative, clerical, project and office support to the management team of health services. Seamless support of the management teams ensures efficiency, quality and productivity of clinic management processes.

1. Work as a member of the Health Services multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated
2. Actively participate in the integration of services at their assigned locations and identify new opportunities to improve collaboration between and within service lines and care teams while carefully following information-sharing
3. Proactively identify opportunities for improvement within the assigned location's workflows and Participate in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
4. Build understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as
5. Arranges meetings and events as directed, including securing location, arranging and setting up of necessary equipment and supplies, notifying participants, creating agenda, keeping minutes, and completing other reports as
6. Manages conference room schedules and
7. Project manage special event coordination for the center which may include staff appreciation, celebrations, CCC extravaganza and
8. Assist management to fulfill grants and contracts management and reporting requirements as
9. Assist management to reconcile time cards, credit card approvals, payment approvals, and other daily
10. Completes accounts payable coding for center
11. Onboarding and De-boarding of staff. Organizes appropriate orientation schedule, trainings and equipment (e.g. phones, fobs, keys, signature stamps and ) for all new center employees, Residents & students. Ensures schedule matches training times. Provides overview of HRIS technology and ShoreTel.
12. Works with CCC Volunteer Coordinator by orienting new volunteers to the center, providing tours and orienting to Manages monthly recording and submittal of hours.
13. Completes a variety of computer-based tasks related to documentation in the appropriate Examples include but are not limited to: typing correspondence, memos, and reports; organizational and filing systems; completing applications; data entry; registration and billing; creating charts, graphs, and reports (such as daily ER, weekly appointment & monthly referral & third next available reports).
14. Works with the EHR team on coordination and creation of provider transition letters and other health outreach letters to
15. Assist with clinical outreach to patients as needed by reviewing patient information within the chart and placing a phone call to the
16. Completes administrative duties related to travel, training, timekeeping, license renewals, subscriptions, dues and other appropriate administrative
17. Responsible for ensuring that all business and appointment cards are up-to-date, accurate and ordered as Keeping standard clinic forms/cards/information stocked.
18. Coordinates and tracks expenditures for clinician and other continuing medical
19. Maintains the home page of assigned locations, staff contact lists and rosters, as
20. Creates signage and promotional material for clinic as needed, including brochures and
21. Serves as backup for the Scheduling Specialist in terms of managing Centricity scheduling templates, blocks and time-off requests for staff and
22. Tracks, collates and delivers weekly Controlled Substance Review Committee referrals, if
23. Provide support to ensure on call schedules are provided to the medical answering services and
24. Serves as backup for the Intake Specialist, meeting 1:1 with patients registering for center This includes welcoming them, reviewing clinic policies, verifying insurances and sliding fee scales, assisting with paperwork, documenting the visit into EMR, assigning to a care team and scheduling their initial appointment with provider.
25. Assist with distribution of pay checks, assist staff with enrolling or opting out of direct deposit and
26. Receive internal and external customers to the clinic in a friendly, professional and courteous
27. Personally responds to non-technical/non-clinical questions regarding the teams and
28. Makes suggestions for strategies that would improve the administrative processes within the team, department, and/or assigned
29. Attends all mandatory CCC trainings and meetings in a timely
30. Monitors waiting room, providing information to patients and makes confirmation calls if short reception staff when
31. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their
32. Performs other duties as assigned.

1. Ability to consider the impacts and outcomes for underserved communities during decision- making
2. Ability to consider impacts of systems of oppression, structural racism, and individual bias on client
3. Ability to communicate clearly, concisely and courteously, both orally and in writing, with the general public, clients, patients, medical personnel and co-workers.
4. Excellent computer skills and high proficiency in Microsoft Office
5. Excellent organizational and problem-solving
6. Works well with frequent changes in a busy
7. Ability to be flexible to a degree on shift
8. Ability to multi-task.
9. Ability to work effectively as part of a
10. Sound decision-making skills and excellent professional judgment, including ability to handle sensitive and confidential information on a daily and ongoing basis
11. Ability to manage time and meet
12. Ability to maintain accurate records and necessary
13. Ability to maintain highest standards of confidentiality with regard to patient/client
14. Ability to learn and apply training
15. Experience with office machines (FAX, photocopier, phone systems, and lamination)
16. Ability to work in an environment in a busy ambulatory setting where clients may be hostile or abusive

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

• Generous paid time off plan beginning at 4 weeks (of accrued time) per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.