Peer Case Manager-Crescent Court

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

Summary: This position supports recovering and formerly homeless individuals living in Crescent Court providing advocacy and support. The Peer Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Peer Case Manager must have a good understanding of dual relationships, professional boundaries and appropriate behavior. The Peer Support Specialist is the second level of a three-level series. It is distinguished from the lower level by meeting a certification requirement and from the higher level by the absence of program representation responsibility in community settings and may receive functional guidance from the higher level.

Hours: Monday - Friday 8:00am-4:30pm

Location: Crescent Court 11560 SE Division St. Portland Or.

MINIMUM QUALIFICATIONS:

• Requires high school diploma, GED, or demonstrated ability to read and write at a sufficient level.
• Must be registered, prior to start, as a Certified Recovery Mentor (CRM) with MHACBO; OR be a certified Peer Support Specialist (PSS) AND registered as a Traditional Health Worker (THW) on the THW Registry.
• Understanding of recover terminology and ability to apply the concepts highly preferred.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.
• Must pass a pre-employment drug screen, TB test, and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

RESPONSIBILITIES:

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center along with other CCC and outside agencies as appropriate.
• Identify community and individual issues which could result in a change in a residents/client's status and work to achieve appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services and/or Administration Department in a timely and accurate manner.
• Enter data into the Homeless Management Information System.
• Follow all building rules.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Follow up regularly with residents to ensure they are getting their needs met.
• Interview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria.
• Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,
• Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise directly related to the building.
• Create and execute internal community programs within the building in partnership with the services team.

DESCRIPTION OF OTHER DUTIES:

• Monitor office and answer telephone as necessary.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment and intervention methods.
• Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
• Identify resident issues and support them through information sharing and educating them about building rules and policies.
• Demonstrated knowledge of community, social agencies, and self-help groups.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge of how deal with a combative tenant/client.
• Ability to work courteously with the general public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to access and enter data into a web-based data system.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.