Food Services Manager (GM)

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

Campus Retail Dining, a dynamic customer service-orientated team at Penn State University is looking to fill the role of Starbucks General Manager. This role is responsible for the management of a high-volume Starbucks licensed store located on Penn State's University Park Campus.

The selected candidate will manage, hire, train, coach, supervise, mentor, schedule, discipline, and evaluate both full and part-time employees including, leading the store's operations, customer satisfaction, product quality, ordering, financial performance, delegation of routine tasks appropriately, reviewing completed work of others, and team development. The manager's overall duty is to help the team create a welcoming environment.

Key responsibilities include:

• Implementing on-going training and marketing initiatives according to the national brand marketing calendar.

• Assist in the financial success of the unit through cost containment and maximization of revenue by driving sales in creative and unique approaches.

• Maintain the highest level of food handling and sanitation under ServSafe standards.

• Maximize excellent communication and interpersonal skills, be friendly, outgoing, and give top priority to customer satisfaction.

• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts

• Meet with special event and catering customers; manage, plan, and execute functions to customer satisfaction

• Follow Collective Bargaining Agreement provisions; participate in grievance procedures, hearings, and arbitrations as required

• Participate in departmental and University-wide initiatives and committees; complete special projects and reports as assigned

Education and Experience:

Minimum requirement is a Bachelors Degree plus six (6) years of relevant experience. Or, an equivalent combination of education and experience.

More about Auxiliary & Business Services:

Auxiliary & Business Services is an umbrella organization for thirteen non-academic support units to include Housing & Food Services, Culinary Support Services, HFS Purchasing, Bryce Jordan Center, General Stores, Lion Surplus, Multimedia Print Center, Transportation Services, Accounting and Business Operations, Information Technology, and Marketing. A&BS is one of the largest units of Penn State Finance & Business. From the dining commons to the airport, and a 16,000-seat arena that hosts sports, music, and entertainment events, A&BS provides essential services to students, faculty, staff, and the public.

Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community." As an incoming team member in Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business's commitment to diversity, equity, and inclusion.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: