Community Paramedic Program Manager

Cuyuna Regional Medical Center

Community Paramedic Program Manager

POSITION SUMMARY

• The Community Paramedic visits patients in their home and delivers care per physician orders and within the scope of the CRMC Community Paramedic protocol. The Community Paramedic reinforces education provided in the ED, the clinic and hospital to ensure patient understanding. The Community Paramedic evaluates the patient's home environment and provides community resources to address safety needs. The Community Paramedic documents all findings and interventions in the electronic health record, and communicates findings to the patient's care team, including their primary care physician. The Community Paramedic facilitates timely follow up with patients discharged from the hospital to promote smooth transitions and quickly address any identified issues. Basic cares include vital signs, education reinforcement, review of plan of care, medication review, and a review of CRMC and community services in place. The Community Paramedic participates in multi-disciplinary meetings to provide updates and offer Community Paramedic services as appropriate. The Community Paramedic is also responsible for program development.

POSITION QUALIFICATIONS

• Education and Experience:
  
  
  
  • An associate's degree is required; bachelor's degree is preferred. Three years of clinical experience. Must be a graduate from a recognized Paramedic training program.
  
  
  
  
• License/Certificates:
  
  
  
  • Current Paramedic certification from the State of Minnesota EMSRB, current BLS, PALS and ACLS certifications required. State Community Paramedic certificate and valid driver's license are required. Respiratory Therapy license preferred.
  
  
  
  
• Special Skills and Aptitudes:
  
  
  
  • 
    
    
    
    • Exemplifies self-direction with good organizational, analytical and interpersonal skills.
    • Knowledge and compliance of state and federal accrediting agencies.
    • Must possess strong communication, interpersonal and problem solving skills.
    • Ability to handle confidential information discreetly and appropriately.
    • Ability to handle multiple tasks and collaborate with others to meet multiple deadlines.
    • Ability to adapt resources to meet the needs of the situation.
    • Communicate effectively both orally and in writing.
    • Document in the electronic medical record.
    
    
    
    
  
  
  
  

ESSENTIAL RESPONSIBILITIES

• Program Development
  
  
  
  • 
    
    
    
    • Develop and manage all Community Paramedic services resources including patient education materials.
    • Develop and maintain procedures and workflows to capture best practice standards and promote efficiency, including program criteria, documentation, handoffs and billing.
    • Demonstrate commitment to the ongoing development of program.
    
    
    
    
  
  
  
  
• Quality Improvement
  
  
  
  • 
    
    
    
    • Ensure a culture of continuous improvement through oversight of quality monitoring, regulatory compliance, risk management and performance improvement activities.
    • Develop and participate in the measurement and evaluation of care processes to identify variations and opportunities for improvement.
    • Lead program specific process improvement projects.
    
    
    
    
  
  
  
  
• Patient Assessments and Care Coordination:
  
  
  
  • 
    
    
    
    • Involve patients in decisions regarding their care.
    • Act as a clinical resource for patients/families, interdisciplinary teams, and direct care providers.
    • Provide appropriate care for patients who will be undergoing or are recovering from orthopedic surgery.
    
    
    
    
  
  
  
  
• Community Outreach
  
  
  
  • 
    
    
    
    • Refer to appropriate internal and/or community resources as needed.
    
    
    
    
  
  
  
  
• Education
  
  
  
  • 
    
    
    
    • Provide support to families and responsible parties to assist in meeting their needs.
    • Conduct seminars and support groups to meet the educational and emotional needs of patients and families.
    • Prepare and provide education for staff on subjects related to Community Paramedic program.
    • Plan for and provide patient, family, caregiver education for identifying needs, and communicating information clearly.
    • Document education process and responses.
    
    
    
    
  
  
  
  
• Regulatory Compliance
  
  
  
  • 
    
    
    
    • Maintain an understanding of state and federal regulations and accreditation standards and adheres to them.
    • Develop and review policies as needed and necessary to meet Joint Commission, state and federal rules and regulations.
    • Manages compliance and assures quality service with Joint Commission, state and federal rules and regulations through provision of client care, policies, procedures and documentation.
    
    
    
    
  
  
  
  
• Demonstrates Standards of Excellence when other duties are assigned.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Position requires frequent carrying and lifting medical equipment and supplies. Occasional lifting of heavier objects or patients. Standing for extended periods, walking, and sometimes running to respond to emergency calls or perform community visits. Ability to climb stairs. May work in confined or uncomfortable positions. Use of hands to handle medical equipment, administer treatments, and perform various tasks and perform fine motor tasks, such as setting up equipment or administering injections. Must be able to move quickly and efficiently in various home environments. May need to crawl, kneel, or bend to access patients or equipment. Vision required for assessing patient conditions, reading medical charts, and monitoring vital signs. Hearing essential for listening to patient symptoms, communicating with other healthcare professionals, and responding to emergency situations.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUIPMENT USED IN POSITION

• 
  
  
  
  1. PC
  2. Telephone
  3. Fax Machine
  4. Printer
  5. Vehicle
  6. Variety of patient care and testing equipment
  
  
  
  

GENERAL MEASUREMENT CRITERIA

• 3 = Exceeds Expectations
• 2 = Meets Expectations
• 1 = Does Not Meet Expectations

CRMC MISSION:

• Accommodating you with care and compassion by dedicating ourselves to you every day.

The Four Commitments

• Commitment to our Patients & Residents
  
  
  
  • I will....
    
    
    
    • 
      
      
      
      • Understand the vulnerable position that patients are in and strive to immediately meet or exceed their needs and expectations.
      • Respond and follow-up in a timely and professional manner.
      • Introduce yourself by name and position and explain your role for the given situation.
      • End every interaction with "Is there anything else I can do for you? I have time."
      • Be present in every situation with every patient. Focus my attention completely on who I am talking to rather than allowing myself to be distracted.
      • Don't assume everything is complete - ensure you close the loop on cares/requests to be done or tasks to be completed.
      
      
      
      
    
    
    
    
  
  
  
  
• Commitment to Co-Workers
  
  
  
  • I will....
    
    
    
    • 
      
      
      
      • Approach every interaction with a positive and professional perspective. When conflict is involved communicate in person whenever possible.
      • Do not imply "that is not my job."
      • Focus on fixing the issue/process not placing blame on the person.
      • Be flexible and adaptable to the person, situation, process.
      • It is everyone's job to create a welcoming environment for new team members.
      • Admit mistakes and learn from them.
      • Be respectful of your co-worker's schedule, time, thoughts and opinions.
      • Help a co-worker in need, no matter what the need is.
      
      
      
      
    
    
    
    
  
  
  
  
• Commitment to Communication
  
  
  
  • I will....
    
    
    
    • 
      
      
      
      • Use professional body language, tone, and demeanor to encourage positive interactions.
      • Make eye contact and avoid eye rolling.
      • Always acknowledge others with a smile and say hello - greet them by name if possible.
      • Avoid gossip and negative discussions.
      • Answer phone calls and emails promptly - acknowledge even if you can't answer right away.
      • Consider your audience in all communications - adjust your approach to encourage the most professional interaction possible.
      • Clarify expectations, responsibilities, and next steps with all parties after every interaction.
      • Rather than respond with "I don't know", focus on what you can do not what you can't do.
      • Use the THINK acronym before speaking (is this True, Helpful, Inspiring, Necessary & Kind?)
      
      
      
      
    
    
    
    
  
  
  
  
• Commitment to Compassion
  
  
  
  • I will....
    
    
    
    • 
      
      
      
      • Express genuine empathy and sympathy in every situation. Be willing to 'walk a mile in their shoes' whether those shoes belong to our patients or our co-workers.
      • Be willing to quickly forgive and forget rather than dwelling on a particular situation.
      • Escort anyone to their destination whenever possible.
      • Be committed to our broader community beyond the walls of CRMC.
      
      
      
      
    
    
    
    
  
  
  
  

JOB DUTIES - "What We Do and How We Do It."

• Standard 1 - Program Development:
  
  
  
  • 
    
    
    
    • Develops and manages all Community Paramedic services resources including patient education materials.
    • Develops and maintains procedures and workflows to capture best practice standards and promote efficiency, including program criteria, documentation, handoffs and billing.
    • Demonstrates commitment to the ongoing development of program.
    
    
    
    
  
  
  
  
• Standard 2 - Quality Improvement:
  
  
  
  • 
    
    
    
    • Ensure a culture of continuous improvement through oversight of quality monitoring, regulatory compliance, risk management and performance improvement activities.
    • Develops and participates in the measurement and evaluation of care processes to identify variations and opportunities for improvement.
    • Leads program specific process improvement projects.
    
    
    
    
  
  
  
  
• Standard 3 - Patient Assessments and Care Coordination:
  
  
  
  • 
    
    
    
    • Involves patients in decisions regarding their care.
    • Acts as a clinical resource for patients/families, interdisciplinary teams, and direct care providers.
    
    
    
    
  
  
  
  
• Standard 4 - Community Outreach:
  
  
  
  • 
    
    
    
    • Refers to appropriate internal and/or community resources as needed.
    
    
    
    
  
  
  
  
• Standard 5 - Education:
  
  
  
  • 
    
    
    
    • Provides support to families and responsible parties to assist in meeting their needs.
    • Conducts seminars and support groups to meet the educational and emotional needs of the patients and families.
    • Prepares and provides education for staff on subjects related to Community Paramedic program.
    • Plans for and provides patient, family, caregiver education by identifying needs, and communicating information clearly.
    • Documents education process and responses.
    
    
    
    
  
  
  
  
• Standard 6 - Regulatory Compliance:
  
  
  
  • 
    
    
    
    • Maintains an understanding of state and federal regulations and accreditation standards and adheres to them.
    • Develops and reviews policies as needed and necessary to meet Joint Commission, state and federal rules and regulations.
    • Manages compliance and assures quality service with Joint Commission, state and federal rules and regulation through provision of client care, policies, procedures and documentation.
      

      Cuyuna Regional Medical Center

      Community Paramedic Program Manager

      Using General Template Template

      Last Published: 9/10/2024

      Last Modified: 9/10/2024

      
      
      

      First Name	xxxxx
      Middle Name	xxxxx
      Last Name	xxxxx
      Position Code	10-6410-10589
      Position Name	Community Paramedic Program Manager
      Department Code	10.6410
      Department Name	Hospital Care Management
      Manager Name	xxxxx
      Employee Number	xxxxx
      FLSA status	xxxxx

      
      
      

      POSITION SUMMARY

      
      
    • The Community Paramedic visits patients in their home and delivers care per physician orders and within the scope of the CRMC Community Paramedic protocol. The Community Paramedic reinforces education provided in the ED, the clinic and hospital to ensure patient understanding. The Community Paramedic evaluates the patient's home environment and provides community resources to address safety needs. The Community Paramedic documents all findings and interventions in the electronic health record, and communicates findings to the patient's care team, including their primary care physician. The Community Paramedic facilitates timely follow up with patients discharged from the hospital to promote smooth transitions and quickly address any identified issues. Basic cares include vital signs, education reinforcement, review of plan of care, medication review, and a review of CRMC and community services in place. The Community Paramedic participates in multi-disciplinary meetings to provide updates and offer Community Paramedic services as appropriate. The Community Paramedic is also responsible for program development.
    • 
      
      

      POSITION QUALIFICATIONS

      
      
    • Education and Experience:
      
      
      
      • An associate's degree is required; bachelor's degree is preferred. Three years of clinical experience. Must be a graduate from a recognized Paramedic training program.
      
      
      
      
    • License/Certificates:
      
      
      
      • Current Paramedic certification from the State of Minnesota EMSRB, current BLS, PALS and ACLS certifications required. State Community Paramedic certificate and valid driver's license are required. Respiratory Therapy license preferred.
      
      
      
      
    • Special Skills and Aptitudes:
      
      
      
      • 
        
        
        
        • Exemplifies self-direction with good organizational, analytical and interpersonal skills.
        • Knowledge and compliance of state and federal accrediting agencies.
        • Must possess strong communication, interpersonal and problem solving skills.
        • Ability to handle confidential information discreetly and appropriately.
        • Ability to handle multiple tasks and collaborate with others to meet multiple deadlines.
        • Ability to adapt resources to meet the needs of the situation.
        • Communicate effectively both orally and in writing.
        • Document in the electronic medical record.
        
        
        
        
      
      
      
      
    • 
      
      

      ESSENTIAL RESPONSIBILITIES

      
      
    • Program Development
      
      
      
      • 
        
        
        
        • Develop and manage all Community Paramedic services resources including patient education materials.
        • Develop and maintain procedures and workflows to capture best practice standards and promote efficiency, including program criteria, documentation, handoffs and billing.
        • Demonstrate commitment to the ongoing development of program.
        
        
        
        
      
      
      
      
    • Quality Improvement
      
      
      
      • 
        
        
        
        • Ensure a culture of continuous improvement through oversight of quality monitoring, regulatory compliance, risk management and performance improvement activities.
        • Develop and participate in the measurement and evaluation of care processes to identify variations and opportunities for improvement.
        • Lead program specific process improvement projects.
        
        
        
        
      
      
      
      
    • Patient Assessments and Care Coordination:
      
      
      
      • 
        
        
        
        • Involve patients in decisions regarding their care.
        • Act as a clinical resource for patients/families, interdisciplinary teams, and direct care providers.
        • Provide appropriate care for patients who will be undergoing or are recovering from orthopedic surgery.
        
        
        
        
      
      
      
      
    • Community Outreach
      
      
      
      • 
        
        
        
        • Refer to appropriate internal and/or community resources as needed.
        
        
        
        
      
      
      
      
    • Education
      
      
      
      • 
        
        
        
        • Provide support to families and responsible parties to assist in meeting their needs.
        • Conduct seminars and support groups to meet the educational and emotional needs of patients and families.
        • Prepare and provide education for staff on subjects related to Community Paramedic program.
        • Plan for and provide patient, family, caregiver education for identifying needs, and communicating information clearly.
        • Document education process and responses.
        
        
        
        
      
      
      
      
    • Regulatory Compliance
      
      
      
      • 
        
        
        
        • Maintain an understanding of state and federal regulations and accreditation standards and adheres to them.
        • Develop and review policies as needed and necessary to meet Joint Commission, state and federal rules and regulations.
        • Manages compliance and assures quality service with Joint Commission, state and federal rules and regulations through provision of client care, policies, procedures and documentation.
        
        
        
        
      
      
      
      
    • Demonstrates Standards of Excellence when other duties are assigned.
    • 
      
      

      WORKING CONDITIONS/PHYSICAL REQUIREMENTS

      
      
    • Position requires frequent carrying and lifting medical equipment and supplies. Occasional lifting of heavier objects or patients. Standing for extended periods, walking, and sometimes running to respond to emergency calls or perform community visits. Ability to climb stairs. May work in confined or uncomfortable positions. Use of hands to handle medical equipment, administer treatments, and perform various tasks and perform fine motor tasks, such as setting up equipment or administering injections. Must be able to move quickly and efficiently in various home environments. May need to crawl, kneel, or bend to access patients or equipment. Vision required for assessing patient conditions, reading medical charts, and monitoring vital signs. Hearing essential for listening to patient symptoms, communicating with other healthcare professionals, and responding to emergency situations.
    • 
      

      The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      
      
      

      EQUIPMENT USED IN POSITION

      
      
    • 
      
      
      
      1. PC
      2. Telephone
      3. Fax Machine
      4. Printer
      5. Vehicle
      6. Variety of patient care and testing equipment
      
      
      
      
    • 
      
      

      GENERAL MEASUREMENT CRITERIA

      
      
    • 3 = Exceeds Expectations
    • 2 = Meets Expectations
    • 1 = Does Not Meet Expectations
    • 
      
      

      CRMC MISSION:

      
      
    • Accommodating you with care and compassion by dedicating ourselves to you every day.
    • 
      
      

      The Four Commitments

      
      
    • Commitment to our Patients & Residents
      
      
      
      • I will....
        
        
        
        • 
          
          
          
          • Understand the vulnerable position that patients are in and strive to immediately meet or exceed their needs and expectations.
          • Respond and follow-up in a timely and professional manner.
          • Introduce yourself by name and position and explain your role for the given situation.
          • End every interaction with "Is there anything else I can do for you? I have time."
          • Be present in every situation with every patient. Focus my attention completely on who I am talking to rather than allowing myself to be distracted.
          • Don't assume everything is complete - ensure you close the loop on cares/requests to be done or tasks to be completed.
          
          
          
          
        
        
        
        
      
      
      
      
    • Commitment to Co-Workers
      
      
      
      • I will....
        
        
        
        • 
          
          
          
          • Approach every interaction with a positive and professional perspective. When conflict is involved communicate in person whenever possible.
          • Do not imply "that is not my job."
          • Focus on fixing the issue/process not placing blame on the person.
          • Be flexible and adaptable to the person, situation, process.
          • It is everyone's job to create a welcoming environment for new team members.
          • Admit mistakes and learn from them.
          • Be respectful of your co-worker's schedule, time, thoughts and opinions.
          • Help a co-worker in need, no matter what the need is.
          
          
          
          
        
        
        
        
      
      
      
      
    • Commitment to Communication
      
      
      
      • I will....
        
        
        
        • 
          
          
          
          • Use professional body language, tone, and demeanor to encourage positive interactions.
          • Make eye contact and avoid eye rolling.
          • Always acknowledge others with a smile and say hello - greet them by name if possible.
          • Avoid gossip and negative discussions.
          • Answer phone calls and emails promptly - acknowledge even if you can't answer right away.
          • Consider your audience in all communications - adjust your approach to encourage the most professional interaction possible.
          • Clarify expectations, responsibilities, and next steps with all parties after every interaction.
          • Rather than respond with "I don't know", focus on what you can do not what you can't do.
          • Use the THINK acronym before speaking (is this True, Helpful, Inspiring, Necessary & Kind?)
          
          
          
          
        
        
        
        
      
      
      
      
    • Commitment to Compassion
      
      
      
      • I will....
        
        
        
        • 
          
          
          
          • Express genuine empathy and sympathy in every situation. Be willing to 'walk a mile in their shoes' whether those shoes belong to our patients or our co-workers.
          • Be willing to quickly forgive and forget rather than dwelling on a particular situation.
          • Escort anyone to their destination whenever possible.
          • Be committed to our broader community beyond the walls of CRMC.
          
          
          
          
        
        
        
        
      
      
      
      
    • 
      
      

      JOB DUTIES - "What We Do and How We Do It."

      
      
    • Standard 1 - Program Development:
      
      
      
      • 
        
        
        
        • Develops and manages all Community Paramedic services resources including patient education materials.
        • Develops and maintains procedures and workflows to capture best practice standards and promote efficiency, including program criteria, documentation, handoffs and billing.
        • Demonstrates commitment to the ongoing development of program.
        
        
        
        
      
      
      
      
    • Standard 2 - Quality Improvement:
      
      
      
      • 
        
        
        
        • Ensure a culture of continuous improvement through oversight of quality monitoring, regulatory compliance, risk management and performance improvement activities.
        • Develops and participates in the measurement and evaluation of care processes to identify variations and opportunities for improvement.
        • Leads program specific process improvement projects.
        
        
        
        
      
      
      
      
    • Standard 3 - Patient Assessments and Care Coordination:
      
      
      
      • 
        
        
        
        • Involves patients in decisions regarding their care.
        • Acts as a clinical resource for patients/families, interdisciplinary teams, and direct care providers.
        
        
        
        
      
      
      
      
    • Standard 4 - Community Outreach:
      
      
      
      • 
        
        
        
        • Refers to appropriate internal and/or community resources as needed.
        
        
        
        
      
      
      
      
    • Standard 5 - Education:
      
      
      
      • 
        
        
        
        • Provides support to families and responsible parties to assist in meeting their needs.
        • Conducts seminars and support groups to meet the educational and emotional needs of the patients and families.
        • Prepares and provides education for staff on subjects related to Community Paramedic program.
        • Plans for and provides patient, family, caregiver education by identifying needs, and communicating information clearly.
        • Documents education process and responses.
        
        
        
        
      
      
      
      
    • Standard 6 - Regulatory Compliance:
      
      
      
      • 
        
        
        
        • Maintains an understanding of state and federal regulations and accreditation standards and adheres to them.
        • Develops and reviews policies as needed and necessary to meet Joint Commission, state and federal rules and regulations.
        • Manages compliance and assures quality service with Joint Commission, state and federal rules and regulation through provision of client care, policies, procedures and documentation.