Process Controller PCO

PURPOSE

The purpose of the position is twofold:

• monitor live operations to meet operational needs & be a sparring partner to IT and Technical department in fine-tuning automated equipment settings.
• Train the new hired PCOs
• Fine tuning the process if needed based on the new features or and update done within APMTMedPort
• Update the SOPs based on the new features implemented

PRINCIPAL ACCOUNTABILITIES

Prior Go-live (Project Phase)

• Carry out testing activities and contribute to operational configuration of the TOS and CHE interfaces in collaboration with the planning manager
• Follow up on failed tests diligent resolution
• Participate in the parameters setting and deployment of the TOS optimization module Primeroute
• Actively support the TOS emulation exercise as well as all related activities
• Act as bridge between IT/Automation system and operational execution
• Identify process gaps and work with relevant parties to establish solutions
• Ensure all TOS configuration and associated knowledge is thoroughly documented
• Support in further defining PCO processes as and where required
• Support in coaching new PCO staff during the ramp up period

Post Go-live (Commercial Operations Phase)

• Monitor live vessel, yard and gate operations to ensure smooth execution and to meet operational targets
• Ensure execution of the work instructions in the system with no stoppages
• Proactively maintain an efficient deployment of terminal CHE using Primeroute or crane pooling.
• Handling all the stops related to the ShCs, DSTSs or ARMGs.
• Coordinate with the RCCs. RCCC, ShCO, QCCs to make the operation going smoothly and perform the maximum productivity.
• Proactively avoid operational wastes by always performing sanity checks on the plans for the next 1hour and advise next course of action
• Be the first line of support for all other functions in case of exceptions during operations executions
• Perform root cause analysis on operational failures including systems and take ownership of the follow up process through resolution
• Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements
• While the position reports into the IOC supervisor, the incumbent is to work closely with the planning function
• Follow all safety regulations while working in the terminal area and to address person's they encounter who are not complying with terminal safety regulations.
• Training all the new PCOs hired internally or externally and making sure that the knowledge is transferred.
• Be actively involved in continuous improvement projects to support the achievement of targeted volume and productivity levels
• Perform other duties as required

REPORTING AND SCOPE

• Direct Reports to this position

No reports

• The position reports to the IOC Supervisor
• The geographical scope of the position is domestic

WORK/BUSINESS CONTACTS AND AUTHORITY

• Internal
• Planning Department Staff on a constant basis
• Operations Execution department
• IT/Automation & technical department

Nature of contact is primarily shared

The position works in shifts.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

• Master of Science in Information Technology or Automation OR Industrial/Mechanical/Electrical Engineering degree OR any other related degree
• Experience/Skills in software development is a plus
• Lean & Six Sigma certification is a differentiator
• Understands safety regulations, safe working procedures and safe materials handling procedures
• Previous experience in automated production or manufacturing is a plus
• Works well under pressure and able to focus on details
• Requires advanced level of verbal and written communications skills in English
• High level of integrity and able to collaborate effectively in a dynamic environment
• Proven demonstrated ability to be a team player and can work independently within the defined project, maintaining good relationship to customer, staff and other project team members.
• Must have good analytical skills to be able to provide solutions to issues/exception in a relatively short timeframe