Personal Banker III

What The Role Is:

As a Personal Banker III, you will help clients achieve financial well-being through deep customer relationships and a thoughtful understanding of their needs. To offer the best and most appropriate personal business financial products and services you will use a guided conversation and sales process to proactively identify new account and loan origination opportunities.

How You Will Make An Impact

• Build, develop and deepen customer relationships through active market business development, needs-based questioning to identify deposit, credit and investment solutions to help customers achieve their financial goals.
• Support the transactional needs of the banking center on occasion and at manager discretion and also referring identified opportunities to the appropriate line of business.
• Meet or exceed individual sales and activity objectives - measured by an individual scorecard. Also, establish preset appointments to identify customer needs via in-person meetings, teleconsulting activities and outbound community involvement.
• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Originate new consumer and business depository accounts and execute a defined new customer onboarding plan. Also includes origination of cash management solutions such as Treasury Management, Merchant Services and ACH.
• Explore the customer's financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.
• Originate consumer lending applications including home equity lending (NMLS registered).
• Uncover small business opportunities and make quality referrals to proper business partners and team members.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Job Specifications:

• High school diploma or GED required.
• Bachelor's degree, Associates degree or equivalent work experience preferred.
• 2-3 (3+ years if level IV) years of banking experience or demonstrated sales experience in business, retail or other industries.
• 1 year of experience in developing current and new customer relationships, achieving sales goals and building referral sources in a retail environment.
• 1 year cash handling experience in a banking or retail environment preferred.
• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• Regular and reliable attendance
• Works cooperatively with others.

This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the requirements for registration.

Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity

Self-Starter - Inspired to perform without outside help
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Associates (preferred)

1 years: Experience in developing current and new customer relationships, achieving sales goals and building referral sources in a retail environment.
(required)
1 - 2 years: Cash handling experience in a banking or retail environment preferred. (required)
2 - 3 years: Banking experience or demonstrated sales experience in business, retail or other industries.
(required)