IT Support Specialist II

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About This Role:

This position provides Tier II support and service restoration for daily operations and projects in a complex, distributed computing environment for the counties in the Northeast K-State Research and Extension offices. Performs a broad range of IT support services: PC and Mac, mobile device, software, and basic network support. Work assignments include troubleshooting for multiple components (e.g. operating systems, hardware, basic network) and integration of components, as well as requiring proficiency with the service bundle (e.g. file sharing, back up, security, etc.). Leads project implementations such as: upgrades to workstations; planning, testing, and deploying hardware; and ensuring integration with central services and university policies and procedures. The individual is part of the desktop support team that builds relationships with more than 30 units and 2000+ workstations and is responsible for using the appropriate tools to communicate with customers. Collaborates with team members to continuously improve systems and services. The position is located in Umberger Hall.

Worksite option:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You'll Need to Succeed:

Minimum Requirements:

• High School Diploma
  Two years of relevant experience

Preferred Qualifications:

• Bachelor's Degree, or three years of related coursework or employment experience in information technology
• Three years' experience in a desktop support, help desk, and/or technical support environment
• Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understand the relationship between the hardware and the operating system)
• Experience using MS O365 and Teams
• Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical public
• Demonstrated customer service skills
• Works independently and use independent judgement in troubleshooting and the ability to work as part of a team
• Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment

How to Apply:

Please submit the following documents:

1. A cover letter reflecting how skills meet the requirements of the position
2. Resume
3. The names, phone numbers, and email addresses of at least three professional references

Screening of Applications Begins:

Immediately and continues until filled.

Anticipated Hiring Salary Range:

$20.30 - $26.84 hourly ($42,216 - $ 55,835 annual salary)