Network Infrastructure Engineer
Job Summary The Network Infrastructure Engineer in Network Services within Infrastructure Services (IS) contributes to the planning, design, documentation, coordination, management, and scheduling of IT infrastructure delivery for data communication services, expansions, repairs, and installations. The Infrastructure Engineer ensures IT meets both current and future network needs across the UCSF community, guiding health, education, research, and business missions. The Network Infrastructure Engineer partners, coordinates, and consults with UCSF departments, vendors, internal IS teams, technicians, and analysts to deliver communication needs and installation assignments for copper, optical, and DaaS services. The Engineer drives the delivery and maintenance of network installations (e.g., services, repairs, and upgrades of both inside plant and outside plant communication distribution systems) and is accountable for customer relations, cabling repair and installation, and documentation. The Network Infrastructure Engineer replies to customer issues and concerns and provides troubleshooting and remediation of infrastructure voice/data equipment and services.
Applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. Resolves a wide range of complex issues. Demonstrates competency in selecting methods and techniques to obtain solutions. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $84,400 - $180,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing the company's computer network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research. Required Qualifications
- Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
- 3 to 5 years of experience working in one or more of the following fields: communication infrastructure, information technology or network operations.
- Proven experience delivering reliable and quality data communication infrastructure services. Proven experience with large-scale network implementations and upgrades, and ability to deliver reliable and quality network services.
- Proficiency in L2 protocols including STP, DHCP, 802.1X, LACP, MLAG, VXLAN bridging, etc. along with addressing mechanisms (DNS, DHCP, IPAM, or similar), and practical experience with L1 technologies (SMF, MMF, DWDM, Transceivers, AOC, Twinax, Fiber fan-outs, or similar). Strong understanding of various network hardware platforms such as Cisco, Aruba, Juniper, and Brocade.
- Experience delivering solutions based on telecommunications industry standards such as ANSI, ITA, EIA, and BICSI. Significant experience complying with state, local, NEC, and NFPA codes and standards.
- Experience with the installation and maintenance of conduits, fiber-optic cables, and copper cables. Experience with designing and deploying large enterprise cabling infrastructure, and designing outside plant conduit and cable infrastructure systems.
- Experience designing the layout of horizontal cable pathways, telecom rooms, and backbone infrastructure. Experience conducting budget and pricing activities for infrastructure cabling systems.
- Experience writing infrastructure specifications and technical documentation, creating network equipment diagrams, and collaborating with various technical resources. Experience creating and editing telecommunication drawings, designing the layout of horizontal cable pathways, telecom rooms, and backbone infrastructure, and designing and deploying large enterprise cabling infrastructure.
- Extensive experience with Word, Excel, Visio, MS Project, E-builder Copper/Fiber, and other relevant software and network testing tools. Proficiency in reading, reviewing, and analyzing network construction drawings, and authoring standard project-specific documents, business and scope requirements, and project proposal requests.
- Experience working with Bluebeam and/or AutoCAD software, and designing for a health or campus environment.
- Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders.
- Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers.
- Advanced organizational skills and is able to balance competing priorities and deliver concurrent projects to various stakeholder types. Demonstrated experience supervising resources, assembling teams, assigning responsibilities in a project based environment, and conducting budget and pricing activities for infrastructure cabling systems.
- Advanced problem-solving skills. Ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy. Seeks information from multiple and diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.
- Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.
- Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment.
Preferred Qualifications
- BCSI Outside Plant Designer (OSP) and/or BCSI Installer Certifications
- Cisco Certified Network Associate (CCNA) or equivalent
License/Certification
- BCSI Outside Plant Designer (OSP) and/or BCSI Installer Certifications
- Cisco Certified Network Associate (CCNA) or equivalent
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20 For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Job Code and Payroll Title 007566 COMM AND NETWORK TCHL ANL 3 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Mission Center Building (SF) Additional Shift Details M-F, 8am -5 pm with on-call rotation. |
University of California - San Francisco Campus and Health
Oct 30, 2024