Implementation Specialist

Smartsheet
$65,000-$87,500 USD
life insurance, parental leave, paid holidays, sick time, 401(k)
United States, Massachusetts, Boston
179 Lincoln Street (Show on map)
Jan 22, 2025
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. When was the last time you had an opportunity to work at a company that was forging an industry and helping people get from idea to impact - fast? Smartsheet's purpose is to empower everyone to improve how they work. We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers. As an Implementation Specialist, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations. You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet. This full-time position reports to a Manager of Solution Services and may work remotely. Due to the collaborative nature of this role, ideal candidates live within the Eastern or Central United States. You Will: Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform Collaborate with customer stakeholders to drive timelines, manage scope, and change requests Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs Gain and maintain deep technical knowledge of Smartsheet including premium products Identify product and services expansion opportunities for Smartsheet with the customer's user base Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions Meet or exceed key performance indicator (KPI) targets aligned to the role Accomplish other tasks as assigned You Have: Bachelor's degree or equivalent combination of relevant work experience and education (minimum 2 years) Hands-on working experience in the configuration, customization, and implementation of SaaS applications Project Management skills: timeline, scope management, project execution. Strong communication skills with the ability to explain technical subjects to non-technical end user personnel Experience with problem solving and risk resolution Highly motivated and resourceful team-player Willing to travel periodically (up to 10%) based on customer and business need Perks & Benefits: HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees Equity - Restricted Stock Units (RSUs) for eligible roles Lucrative Employee Stock Purchase Plan (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity 15 days PTO, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Current US Perks & Benefits: HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity 15 days PTO, plus Sick Time Off Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Pay Range $65,000 — $87,500 USD Get to Know Us: At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us! Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote