Social Services Case Worker

DEPARTMENT: SOCIAL SERVICES

POSITION TITLE: SOCIAL SERVICES CASE WORKER

STATUS: PART TIME - $17.00 PER HOUR

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:

The Salvation army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree or higher or equivalent in social work or related field.
• Minimum of one year of experience in one or more of the following fields: social work, customer service, and working with at-risk or in-need population.
• Knowledge of local resources and demonstrates ability to effectively make referrals as needed.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Self starter
• Team player
• Strong use of the English language in verbal and written communication (Spelling - 90%, Grammar - 85%)
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• General accounting or bookkeeping knowledge
• Strong analytical and research skills
• Proficient typing skills (60 words per minute)
• General knowledge of business protocols
• Ability and willingness to keep information confidential

SOFTWARE-RELATED SKILLS:

• Microsoft Word and Excel required
• Internet research essential
• OUTLOOK helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training

SCOPE OF POSITION:

Receives requests for direct assistance over the phone and/or via email from community partners and providers. Works in coordination with pre-screening from the Intake Receptionist for individuals and families seeking a variety of assistances over the counter. Prepares assistances such as: utilities, transportation, gas, rental and other emergency assistances as approved by Programs Manager. Case manages Pathway of Hope program clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Worker:

• Answer incoming phone calls and determine the most appropriate resolution.
• Prepare and process all approved service vouchers; utility assistance, rental assistance, transportation request, gas, etc.
• Create case files as appropriate in WellSky database.
• Maintain and update client information.
• Generate reports as needed.
• Receive and respond to correspondence.
• Provide administrative support to department head.
• Assist with intake and front desk as needed and or directed.
• Perform other administrative functions as requested.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs. (usually file boxes).
• Ability to access and produce information from a computer.
• Ability to understand written information.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year