Quality & Organizational Excellence Leader - Change Management and Admin

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health Alliance is UNC Health's statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you will work closely with providers, practices, payers, business leaders, and community partners to improve the quality and accessibility of care while lowering the cost of care for patients, payers, and businesses. We are a growing team looking for top talent to help us with creative solutions that improve patient care and help make healthcare more affordable. Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Health Alliance PMO is looking for a Quality and Organizational Excellence Leader to join the team and contribute to the mission of the Health Alliance! This role provides quality and organizational excellence by leading cross-functional quality and process improvement initiatives and utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.

Responsibilities:

Leadership & Coaching: The individual must possess the ability to coach individuals and teams through various process improvement methodologies.

• Strong Communication: Communicates effectively with project team members, superiors, and external stakeholders. Listens actively and provides constructive feedback.
• Accountability: Takes responsibility for both successes and failures, setting a high standard for personal and project team accountability.
• Adaptability: Adapts to changing circumstances and leads by example during times of uncertainty.
• Conflict Resolution: Handles conflicts professionally, finding resolutions that benefit all parties involved.
• Innovation: Encourages creativity and innovation within the team to drive continuous improvement.
• Results-Oriented: Sets and achieves measurable goals, driving the team toward success.

Project Management:

Ability to control and manage assigned projects within parameters identified. Manages resources, tasks, and balances priorities.

• Leads complex projects to successful completion using Lean Six Sigma methodology
• Develops and lead quality programs with a focus on implementation, collaboration, success metrics, and KPIs.
• Collaborates effectively with cross-functional teams and departments to achieve common objectives.
• Able to identify and manage resources necessary to meet project needs (budget, personnel, and leadership)
• Able to obtain and maintain executive support for project through communication and leadership

Tools, Methodologies, and Technologies (TM&T): It is important to stay current with changing tools, methodologies, and technologies. The individual must understand different TM&T, how to effectively use these, and implement/apply them to solve business problems and provide solutions that enhance our operations, capabilities, and competitiveness

• Ability to investigate question, gather data, integrate, interpret, organize, and report information with the intent to gain understanding of a process including measuring the process/problem and identifying/confirming underlying root cause through analysis.
• Develops interventions and initiatives based on data
• Proficient in the Microsoft Suite of tools, including Teams, Excel, PowerPoint, and Visio. Experience with Smartsheet and Mural are a plus!

Other information:
Education Requirements:

• Bachelor's degree in an appropriate discipline.

Professional Experience Requirements:

• If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
• If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Change Management and Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $32.23 - $46.33 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.