SR. SYSTEMS TECHNICIAN

Summary: Performs system troubleshooting and system design for radio and wireless communications systems by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Adjusts controls and tests systems using specified equipment and runs diagnostic checks.

• Troubleshoots customer concerns and resolve issues with their communications system in the field and in the shop.

• Installs, repairs and maintains equipment as indicated by results of testing and coordinate repairs with customers/vendors to ensure resolution of problem.

• Assists with quotes and bids to determine customer needs.

• Maintains operation of complex radio systems and 911 communications centers.

• Performs system programming following industry practices.

• Completes installation of radio and wireless mobile and base communications systems.

Other Skills and Abilities:

• Requires thorough knowledge of wireless communications systems, electronic and RF principles, and NetSuite operations.
• Must have the ability to work in complex radio systems with minimal supervision.
• Must have the ability to troubleshoot problems with communications systems and use optimizations and basic system design skills.
• Ability to repair and maintain operation of complex radio systems and 911 communications centers. Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment. Knowledge of industry-standard test equipment. Must be able to travel, this may be local, daily travel or overnight travel.

Supervisory Responsibilities

This job has no direct supervisory responsibilities. May train and supervisor other technician(s).

Education and/or Experience:

Five to seven years' experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.

Associate degree or equivalent from a two-year college or vocational school in electronics and wireless system repair is preferred but not required.

Experience in diagnostics, repair, maintenance, program wireless communication equipment such as 2-way radios, transmitters, receivers, antennas for customers.

Experienced with dispatch consoles, paging infrastructure, and trunked radio systems. Knowledge of radio repair, mobile installations, DC, AC, and RF Theory as it applies to wireless communications.

Licenses, Certifications: An industry license (FCC, FICA or NARTE). A valid driver license and insurability in the state of employment. CET or NABER certification.