Room Service Assistant Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts,perksand more

WhatWe'reLooking For:

An experienced Food and Beverage leader with a background in resort or hospitality environment. Responsible for the overall management of the In-Room dining experience during assigned shift to include: staffing, training, scheduling team members, planning and coordinating all outlet activities to ensure efficient operation of the department. Strong knowledge of food and beverage trends, and menu curation, combined with proven leadership skills and a passion for developing others and ensuring guest satisfaction, will drive success in this role. The ideal candidate excels at multitasking, staying calm under pressure, and demonstrates excellent communication and organizational skills.

Who You Are:

• A service-driven leader with a keen eye for detail and a genuine passion for hospitality

• Committed to creating memorable guest experiences and ensuring high-quality service

• Skilled at building a positive, inclusive team environment that motivates and engages

• Focused on guest satisfaction through exceptional communication and interpersonal skills

• A proactive problem-solverand multi-taskerwith a collaborative mindset

What YouWill Do:

• Lead and supervise the outlet team, ensuring staff areproperly trained, motivated, and equipped to deliver an exceptional guest experience while fostering teamwork and professional growth.

• Manage operational efficiencyby reviewing payroll, overseeing scheduling,maintaininglabor costs, and adapting based on guest needs and trends; ensure compliance with food safety, sanitation, and regulatory standards

• Oversee floor operations, ensuring service meets or exceeds standards, resolving any barriers swiftly, and ensuring the team has the necessary tools and resources for success.

• Develop key performance metrics,assistwith forecasting, budgeting, and interdepartmental communication, and troubleshoot any POS challenges as needed.

• Ensure the maintenance ofserviceareasto meet servicestandards,update outlet procedures.

• Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals.

Your Experience Includes:

• Minimum twoyearsfood & beverage experience, preferably inhotel/resort environment.

• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.

• Certification as" Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification.

• Proficient in using POS software and Microsoft Office Suite.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Who You'll Supervise:

TheStar Serviceteam