Housing and Operations Coordinator

UNM Residence Life & Student Housing (RLSH) is looking for a highly motivated individual to join our team as the Res Ed Housing and Operations Coordinator to work in a dynamic, student-oriented, and academically focused residential environment. Residence Life and Student Housing is a comprehensive department that manages all aspects of the housing experience with a capacity of 2500 residents over 9 residential buildings. Under the Associate Director, the Student Housing Operations Coordinator plays an essential role in the daily operation of the residential facilities. RLSH operates year-round and serves a variety of campus and community populations.

Duties and Responsibilities:

• Oversees the development, creation, implementation, maintenance, and administration of all student housing applications and contractual agreements.
• Directs and manages the assignment of residential spaces across all academic and non-academic terms, including Fall, Winter, Spring, and Summer.
• Application Development and Process Management: Develops, maintains, and administers all housing-related applications and processes.
• Establishes, maintains, and manages tiered housing waitlists, developing assignment priorities, procedures, and communication strategies.
• Oversees the administration and processing of specialized housing agreements and addendums, including Pet Permitted Agreements, Emotional Support Animal (ESA) documentation and addendums, and other housing-related contractual modifications.
• Develops, coordinates, and manages all assignment-related communications, including mass emails, announcements, application notifications, housing offers, deadlines, waitlist updates, and other correspondence.
• Oversees the assessment, processing, and coordination of assignment-related charges to student accounts.
• Provides direct student support through scheduled in-person office hours, email correspondence, and individual appointments to address housing questions.
• Develops, reviews, updates, and maintains policies, procedures, guidelines, and operational documentation related to housing applications, contracts, assignments, room changes, waitlists, and other residential assignment functions.
• Oversees the administration and maintenance of housing assignment and application processes within designated housing management systems.
• Collaborates with internal University departments to coordinate housing assignment needs, resolve operational concerns, implement process changes.
• Monitors and evaluates housing application and assignment operations, identifies opportunities for improvement, develops reports, and analyzes application, occupancy, waitlist, and assignment trends to support operational planning and decision-making.
• Leads and coordinates special projects and initiatives related to housing assignments, application processes, contract administration, and student housing operations.
• Performs miscellaneous job-related duties as assigned.

Please refer to: https://jobdescriptions.unm.edu/detail.php?v&id=G5021

See the Position Description for additional information.

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

High school diploma or GED: at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Experience within a Housing environment.
• Bachelor's Degree.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Please attach the following:
1. Resume: Please specify the start and end dates for each position held and the hours worked weekly.
2. A minimum of three professional references, preferably supervisors.
3. High school diploma or GED and/or completed degree(s) from an accredited institution.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.