Central Eligibility & Authorization Training Coordinator

BrightSpring Health Services

The Central Eligibility and Authorization (CEAT) Training Coordinator is an extension of the CEAT Management Team and is responsible for the training and education of all new hires to CEAT. Additionally, this position is responsible for the continuing education and training of incumbent CEAT Coordinators.

Develops training materials for all new hires, continuing education training materials are up to date and current in the CEAT Playbook.
• Distributes updates and communications regarding Revenue Cycle initiatives, payer changes and updates, process changes and requirements as assigned by Revenue Cycle leadership.
• Schedules, prepares and conducts all new hire training and continuing education sessions.
  • Understands and can teach the principles of Revenue Cycle to incumbent staff and all new hires.
  • Training includes all CEAT functions both Residential and HomeCare, as well as any additional service lines CEAT is responsible for registration, eligibility, authorization.
• Participates in data gathering as assigned by CRO, Sr Director, Manager.
• Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to exceptional customer satisfaction.
• Ability to mentor and coach all aspects of Revenue Cycle.
• Displays flexibility and can assist in staffing needs when necessary or assigned by CEAT Management team.
• Tracks, documents and monitors training of staff, provides feedback to CEAT leadership team and provides data for staff evaluations.
• Ensures all HIPAA standards are adhered to and followed.
• Ensures compliance with proper procedures in order to achieve departmental goals, which includes but is not limited to payer knowledge and expertise.
• Attends, facilitates and prepares material for mandatory monthly staff meetings, in-services and continuing education sessions.
• Takes personal responsibility to stay abreast of current policies and procedures.
• Provides exceptional customer service at all times to both internal and external customers.
• Other duties as assigned.

• High school diploma and college, with work experience being credited for college diploma.
• Proven experience with conflict resolution.
• Excellent communication skills both verbal and written.
• Microsoft office suite experience.
• Knowledge of government and commercial payer requirements.
• Interactant and POC (and any other future financial system implementations) knowledge.