Quality Control Monitor

First Coast Security is seeking a Quality Control Monitor (QCM) to conduct and document field inspections, analyzes compliance data, and submit quality reports to both the Sr. Director of Compliance and Quality Assurance and the CO/COR. This role requires 75-80% travel across a 7-state territory (KS, MO, OK, NE, IA, MN, WI) utilizing a company-issued vehicle. The primary base of operations is St. Louis or Kansas City.

Responsibilities

• Perform and document inspections during regular rounds to assigned posts, covering timeliness, response of personnel to duties, quality of uniforms, condition of weapons, and all contractually defined audit functions.
• Identify, track, correct deficiencies, provide on-site retraining to personnel and report any remaining deficiencies during reviews.
• Submit compiled QC data to the Sr. Director of Compliance and Quality Assurance for analysis/trending, and deliver required QC data to the CO/COR.
• Supervise TQCMs on assigned contracts to ensure inspections meet FCSS standards, corrective actions are identified, and deficiencies are resolved.
• Monitor and ensure timely completion of all required monthly quality control reports.
• Coordinate with the Operations and Training departments to address systemic trends identified in QC reports.
• Meet with CORs as needed to review contract performance, address concerns and ensure compliance with FPS requirements.
• Must be available to make inspection rounds during non-standard hours, potentially including nights, weekends, and holidays, to monitor 24/7 post compliance.

Qualifications

• Must be a U.S. citizen.
• Must have a valid driver's license and pass our Motor Vehicle background.
• Minimum of 2 years' experience monitoring the quality assurance of performance contracts involving personnel (strict FPS SOW requirement).
• Ability to obtain and maintain an FPS suitability and a DOD Secret/TS clearance.
• Ability to attend FPS training and certify as a National Weapons Detection Training Program (NWDTP) Instructor.
• Strong understanding of the Statement of Work (SOW) and ability to evaluate contract compliance with all requirements.
• Training or instructional experience is strongly preferred.
• Strong written and verbal communication skills.

Working Conditions

• Travel 75-80% travel to conduct site visits and inspections multi-state region including KS, MO, OK, NE, IA, MN, and WI.
• Base location must be either St. Louis or Kansas City, Missouri.
• Must be available to conduct inspections during rounds during non-standard hours including nights, weekends and holidays as needed to monitor 24/7 post compliance.
• Must be able to stand and walk for extended periods of time.