Associate, Employee Experience and Employee Listening

Job Description:

WHY CHOOSE US?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity.

WHAT YOU NEED TO KNOW ABOUT THE JOB:
Seeking a strategic, people-centered Associate, Employee Experience (EX) and Employee Listening to help enhance the employee journey at the American Red Cross. This role supports the design, implementation, and continuous improvement of employee experience and listening initiatives that strengthen engagement and organizational culture through data-driven insights. Reporting to the Manager, Talent and Organizational Development, the Associate partners with HR colleagues and business stakeholders to execute employee experience survey programs and may also support talent planning, performance management, organizational development, and change management initiatives.

The ideal candidate is a proactive, analytical professional with strong project management skills and experience leveraging employee listening and lifecycle surveys (e.g., candidate, onboarding, engagement, and exit surveys) to drive meaningful improvements in the employee experience.

This position is 100% virtual and can be performed anywhere in the United States, with a preference for candidates who can work primarily on an East Coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Execute the organization's employee experiencesurveyprogram, including planning, coordinating, and administering multiple employee surveys annually; manage project plans, communications, reporting, and program updates.

• Support the design, implementation, and administration of employee lifecycle surveys and employee listening initiatives.

• Contribute to the development and evolution of the organization's employee experience strategy.

• Monitor and evaluate survey platform (i.e.,Qualtrics) feature releases to assess upcoming capabilities, identify opportunities for adoption, and inform product roadmap and enhancement planning.

• Identify and implement opportunities to increase employee awareness, participation, and engagement in employee listening programs.

• Develop and maintain dashboards, reports, and metrics that measure employee engagement and experience, translating data into meaningful insights and actionable recommendations.

• Leverage employee feedback, workforce metrics, and organizational data to identify opportunities related to retention, turnover, development, engagement, inclusion, culture, and overall employee experience.

• Utilize data-driven insights to recommend and implement process improvements, operational efficiencies, and program enhancements.

• Develop and execute change management and communication plans to support the implementation and adoption of new programs, initiatives, and processes.

• Support talent management activities, including performance management, talent assessments, succession planning, and talent review processes, as needed.

• Build and maintain effective partnerships with internal stakeholders, providing consultative support and delivering high-quality professional services.

• Demonstrate the ability to navigate complexity and ambiguity, manage competing priorities, communicate effectively across all organizational levels, and drive results through continuous improvement.

• Maintain confidentiality and adhere to organizational policies and procedures while consistently demonstrating integrity, professionalism, and ethical conduct.

WHAT YOU NEED TO SUCCEED:

• Education: Bachelor's degree required.

• Experience: Minimum 3 years of related experience in employee engagement/employee experience or equivalent combination of education and related experience required.

• Excellent communication, stakeholder management, and project management skills.

• Experience with ServiceNow, Qualtrics, and virtual collaboration tools (e.g., MS Teams).

• Demonstrates professionalism, executive presence, situational adaptability, and ability to influence and persuade others; must display tact and diplomacy in difficult or sensitive situations.

• Can handle multiple priorities, effectively analyze problems, manage ambiguity, and recommend appropriate solutions in a fast-paced, rapidly shifting, multi-stakeholder environment.

• Has the ability to work effectively and collaboratively as part of a virtual team.

• Has operational flexibility to meet sudden and unpredictable business needs, willingness to work outside standard established business hours.

• Travel: May require up to 10% business travel.

REQUIRED SKILLS: Client Consulting; Stakeholder Relationship Management; Adaptability; Solutioning; Data-Driven Decision Making; Cross-Functional Collaboration; Learning Quickly; Stakeholder Influence; Project Prioritization; Resource Prioritization

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The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights