Senior Energy Efficiency Specialist

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Job Summary

The Senior Energy Efficiency Specialist is responsible for handling sensitive and high level customer complaints, providing training and support to less senior employees, serving as project leader, assisting management with items such as budget development, internal process analysis, project management, and training initiatives. This position also serves on committees and councils as needed to represent the department. This position is assigned higher key performance indicators (KPI) and expected to perform at a higher level, to help achieve Duke Energy's FPSC mandated goals. Senior Energy Efficiency Specialist also takes on special projects as assigned while also being responsible for performing on-site energy analysis of residential customers premise and equipment operation, educating customers by presenting findings, and motivating customers to implement cost-effective energy conservation measures to help achieve Duke Energy FPSC mandated goals. In addition to promoting energy efficiency programs, the Senior Energy Efficiency Specialist is also a full service technical position responsible for offering other products and services focused on contributing to the company's other corporate goals while enhancing the customer's overall experience. The Senior Energy Efficiency Specialist is responsible for all follow-through on customer's behalf with vendors, suppliers, contractors and other Duke Energy departments to resolve concerns or issues. The position works with limited supervision, must be able to balance multiple demands and competing priorities and be willing to modify work schedule to benefit the customer, company and department. The EE Specialist uses excellent interpersonal and communication skills to translate technical information into customer friendly terms to help resolve other customer concerns and technical issues. The position also serves as a company ambassador in promoting Duke Energy at various community events such as tradeshows and home owner association presentations in support of creating awareness around energy efficiency. The position is also responsible for supporting the company's efforts during storm restoration activities as part of the Logistics organization.

Responsibilities

• Collect technical data at customer's homes or premise and analyze the operation of their equipment. This will include troubleshooting equipment problems, performing specialized inspections of the duct system, attic insulation, windows, roofing, appliances, and HVAC system.
• Provide consultation to customers regarding energy usage and operational improvements.
• Promote appropriate and applicable Energy Efficiency programs that result in cost effective measures which satisfy customer needs, enhance customer experience, and contribute to the corporate energy reduction goals.
• Meet required level of achievement of program sales compared to home energy checks.
• Inspect Energy Management systems to ensure system reliability and availability to ensure compliance with Duke Energy and National Electric Code standards.
• Resolve customer concerns and technical inquiries.
• Responsible for all follow through on customer's behalf with vendors, supplier's contractor, and other Duke Energy - Florida departments to improve sales results and to resolve concerns or issues. Follow up with each customer to ensure all expectations were met and there are no outstanding questions.
• Participate in exhibit marketing and trade shows, achieving goals for each exhibit.
• Contribute to the success of marketing campaign by using knowledge of geographical areas and program expertise to identify targeted customers. Identify opportunities for other programs and services in the customer's best interest and provide information accordingly.
• Conduct training seminars for call center, service, and line personnel to ensure all departments have a clear understanding of the Energy Management system, high bills, energy audits, and energy efficiency programs.
• Establish a strong presence/relationship with local, state and/or national trade ally organizations that support our business goals and objectives. Participate in meetings, forums and training sessions offered by these associations.
• Support the company's efforts during storm restoration activities and special projects as assigned.

Required/Basic Qualifications

• High School/GED degree
• Minimum 5 years related work experience

Additional Preferred Qualifications

• Experienced in Consultative Sales
• Duke Energy Customer Service System experience
• Effective analytical, problem identification, diagnostic and resolution skills
• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces
• Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions or within crawl space underneath structures, exposed to particulates
• Detailed knowledge of company and FPSC policies and procedures
• Technically sound with clear understanding of electrical and electronic principles, building envelope, equipment operation, HVAC operations, and building code
• Strong customer relations skills along with excellent communication skills are required
• Ability to work autonomously
• Independent decision making
• Working knowledge of DSM programs

Working Conditions

• Working condition to include inside and outside of customer homes, in attic and crawl spaces, time associated with drive/travel to customer appointments that could include travel to multiple regions performing home energy check and other duties that support the FPSC mandated goals.
• Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.

Specific Requirements

• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces
• Must be able to pass clearance to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions or within crawl space underneath structures, exposed to particulates
• Valid Driver's License

Travel Requirements

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