ECONOMIC SUPPORT MANAGER

Washington County, located in West Bend, has an excellent opportunity for an Economic Support Manager. Under the general direction of the Human Services Assistant Director, the Economic Support Manager is responsible for the overall administration, management, and oversight of the County's Economic Support programs and operations. This position provides leadership and direction to staff responsible for determining eligibility for federal and state public assistance programs, ensuring accurate, timely, and consistent service delivery in accordance with federal and state laws, regulations, policies and procedures.

Qualified candidates must possess:

• Bachelor's Degree in Public Administration, Business Administration or related field and five years of experience working with Economic Support programs.



OR

• Two years of post-high school education, 5 years' experience working with Economic Support programs AND two years of supervisory experience.
• Must possess a valid Wisconsin driver's license.

Washington County offers a comprehensive benefits package which includes: Health, Dental, Vision, and Life Insurance; Short-term and Long-term Disability; Medical and Dependent Flexible Spending Accounts; Health Savings Accounts, Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457); Holidays and Paid Time Off (PTO); tuition and fitness center reimbursement.

Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.

We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.

Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.

Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.

The following duties are normal for this position. These are not to be construed as exclusive or allinclusive. Other duties may be required and assigned.

• Oversee daily operations and administration of the Economic Support programs.
• Ensure compliance with applicable federal and state laws, regulations, Department of Health Services policies, county procedures, and program requirements.
• Interpret and implement changes in state and federal policies, regulations, and program requirements.
• Develop, review, and maintain local policies, procedures, and workflows to promote consistent and accurate program administration.
• Monitor program performance, processing timeliness, eligibility accuracy, and compliance with established performance standards.
• Ensure appropriate implementation of system changes, and mandated program requirements.
• Supervise, direct, and evaluate Economic Support supervisors, lead workers, and specialists.
• Establish clear performance expectations, accountability standards, and measurable goals for employees.
• Provide coaching, guidance, training, and professional development opportunities to improve employee knowledge, productivity, accuracy, and customer service.
• Monitor staffing levels, vacancies, recruitment, retention, work from home productivity, onboarding, and training needs.
• Address employee performance concerns, workplace conflicts, and operational challenges in accordance with county policies and procedures.
• Promote employee engagement, teamwork, accountability, and continuous improvement.
• Ensure appropriate delegation of responsibilities and provide staff with the tools and resources necessary to perform their duties effectively.
• Oversee workload distribution, case processing, call center operations, document processing, and other assigned service delivery functions.
• Monitor application backlogs, overdue work, pending verifications, renewals, and other workload indicators.
• Develop and implement strategies to address workload fluctuations, staffing shortages, processing delays, and changing program demands.
• Coordinate contingency planning for emergency workloads, mandated initiatives, and unexpected operational disruptions.
• Oversee quality control activities, case reviews, and corrective action processes to ensure accurate eligibility determinations and benefit issuance.
• Monitor error rates, identify trends, and develop strategies to reduce errors and strengthen program integrity.
• Evaluate the effectiveness of quality assurance tools, pre-certification reviews, and other internal controls.
• Coordinate with state and consortium quality assurance staff to address findings, implement improvements, and maintain compliance.
• Assist with development, monitoring, and management of the Economic Support operating budget.
• Monitor expenditures, staffing costs, overtime, grants, and available funding sources.
• Identify opportunities to maximize allowable reimbursement and use available funding appropriately.
• Evaluate resource needs related to staffing, training, technology, equipment, and program implementation.
• Address escalated customer concerns, complaints, and service delivery issues.
• Collaborate with other county divisions, community organizations, and service providers to improve coordination and access to services.
• Participate in meetings, committees, and workgroups related to Economic Support operations and public assistance programs.
• Represent the County in communications with DHS, consortium partners and other stakeholders as assigned.
• Keep county leadership informed of significant program changes, operational challenges, compliance concerns and resource needs.
• Reviews and approves Good Cause Claims and other specific actions of division staff.
• Participates in Committee meetings, submits reports when requested by the Committee and/or Chief Health & Human Servies Officer.
• Perform related duties assigned to support the effective operation of the Department of Health and Human Services.

Works under the general direction of the Human Services Assistant Director.

Direct and oversee the operations of the Economic Support Division and manage staff, including interviewing and selecting new employees, providing training and guidance, assigning and reviewing work, and preparing performance evaluations. Review and approve staff payroll, coordinate personal leave and paid time off (PTO), and make recommendations regarding employee transfers, promotions, disciplinary actions, terminations, and salary increases.

There is significant interaction with State agency personnel, other Washington County staff, Moraine Lakes Consortium partners, community agencies, and recipients.

Requires comprehensive knowledge of Wisconsin Economic Support programs and applicable federal and state laws, regulations, policies, and procedures. Must possess the ability to interpret complex policies and translate program requirements into clear operational procedures to ensure compliance, accuracy, and consistency. Requires strong leadership, supervisory, coaching, and employee development skills, along with the ability to establish performance expectations, promote accountability, and support staff in achieving organizational goals. Requires ability to analyze data, identify operational trends, and develop measurable improvement strategies. Must possess strong written and verbal communication, problem-solving, decision-making and organization skills.

Washington County is an equal opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information. We are committed to providing equal employment opportunities to all qualified applicants regardless of background or identity.

Position : 200339

Job Family : GOVERNMENT

Posting Start : 10/22/2026

MINIMUM SALARY: $90,596.00