Ambulatory Care Administrative Supervisor

Job Description

Job Summary

Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.

Department Overview

The UCSF Berkeley Outpatient Center is a clinical site that offers multi-specialty services in one shared location. The core specialties located at this site are departments of Otolaryngology, Head & Neck Surgery, Audiology, Orthopedic Surgery, Cardiology, Cardiac Surgery, Dermatology, Vascular Surgery, Women's Health- OB/GYN, UroGyn, Maternal Fetal Medicine, Pulmonary, Physical Therapy/Pelvic Rehab, Optometry, Ophthalmology, Orthopedic Surgery, ,Neurosurgery and Urology,. The staff includes Patient Care/Practice Coordinators, Medical Assistants, providers, Nurses (RNs & LVNs) and Sonographers.

Qualifications

Required Qualifications - Bachelor's degree in related area and / or equivalent combination of experience / training. - 3-5 years overall experience in related field, and minimuim 3 years of supervisory experience - Clinic/Center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. - Proven ability to organize, manage multiple priorities, and delegate work functions efficiently. - 2-3 years overall experience working with repersented emoplyees - Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration. - Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices. - Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters. - Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions. - Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies. - Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals. - Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations. Preferred Qualifications - Master's degree in related field