Account Manager- Pharmaceutical

Are you a seasoned account management professional with a passion for pharmaceutical innovation? Aquent Studios seeking a dynamic individual to step into a pivotal role, serving as the primary client interface across high-impact brand workstreams. This is your chance to directly influence the success of critical pharmaceutical initiatives, partnering with brand execution teams and external vendors to bring groundbreaking solutions to life. Your expertise will be instrumental in navigating complex industry landscapes, ensuring compliance, and driving strategic brand objectives. If you thrive in a fast-paced creative and production environment and excel at building robust client relationships, you will make a significant impact here.

About the Opportunity

In this role, you will be the key client interface, responsible for maintaining a deep and current understanding of brand strategies, competitive environments, and objectives. You will guide the creation of client deliverables, proactively identify challenges, and ensure seamless integration and compliance with all processes. This position requires a professional who can expertly manage job intake for strategic initiatives, gather project requirements, and collaborate closely with internal teams to ensure successful project execution from inception to delivery.

Key Responsibilities

• Identify and nurture effective relationships with key client stakeholders.
• Act as a primary day-to-day contact, attending client-facing meetings, and proactively identifying revenue opportunities, project scope, and production work effort.
• Collaborate with project teams to assign and manage workloads effectively.
• Establish goals and manage client expectations to ensure successful project execution and delivery.
• Identify and develop new business opportunities within assigned brand teams.
• Partner with internal teams to resolve issues and identify opportunities related to clients and projects.
• Participate in the development of scopes-of-work (SOWs), estimating, and project kick-offs.
• Master client guidelines, processes, and production requirements.
• Assist in the creation and delivery of capabilities pitch presentations to new contacts.
• Display an excellent customer service attitude at all times, upholding the highest standards of service and professionalism.
• Develop a keen understanding of the client's visual brands, target audiences, competitive environment, and marketing/communication objectives.
• Manage multiple projects concurrently, taking ownership of all interim and final deliverables, managing client expectations, and meeting all commitments/deadlines.
• Develop and communicate project scope, objectives, requirements, and budget parameters to internal teams.
• Oversee the management and maintenance of budget tracking for assigned purchase orders and projects.
• Demonstrate a high-level understanding of all phases of the design/production process from project inception through the final release of files.
• Work closely with Project Managers to ensure deadlines are met, client feedback and changes are accurately communicated, and project-related issues are quickly resolved.
• Evaluate and analyze client efforts, providing recommendations for optimizing performance against strategic goals.

What You'll Bring

• Bachelor's degree in a related field.
• 5+ years of hands-on experience in the pharmaceutical industry, with familiarity with industry terms and a high level of understanding of industry compliance requirements.
• Strong verbal, written communication, and presentation skills.
• Proven experience working under strict timeline demands and a demonstrated ability to juggle multiple quick-turn projects and changing priorities.
• Proficiency with basic office computer applications, including Office, Google Drive, and Adobe commenting and review tools.
• Must-have experience with Veeva Vault/PromoMats.
• Strong business acumen.

Bonus Points

• Basic understanding of InDesign, PhotoShop, and Illustrator, as well as print production and image/data rights.
• Knowledgeable about new technologies, particularly around digital marketing.