Content Manager (Website Publisher)

Aquent is thrilled to partner with a renowned leader in the financial services sector, an organization celebrated for its innovative digital solutions that empower millions to achieve their financial aspirations. This industry trailblazer is dedicated to crafting seamless, secure, and engaging platforms, establishing a crucial connection between individuals and their financial well-being. Join us in this dynamic opportunity where your contributions will directly enhance the public face of an enterprise that is shaping the future of finance.

We are seeking a highly motivated and meticulously detail-oriented professional to join a dynamic team at the forefront of digital excellence. In this pivotal, hands-on role, you will be instrumental in shaping the online presence of a leading enterprise, directly influencing how a vast audience interacts with essential information and services. Your expertise in web publishing will be critical, ensuring that content is not only accurate, accessible, and compliant, but also delivered with unparalleled precision and efficiency. You will play a direct role in crafting a world-class user experience, applying established content models, taxonomy, governance, and accessibility standards to deliver exceptional public web experiences that resonate with millions.

Your Impactful Contributions

• Construct, configure, and update public-facing web pages utilizing approved components, templates, and publishing standards within content management systems like Drupal, with occasional support for Sanity authoring.
• Accurately input and format diverse content, links, metadata, and page elements in strict adherence to approved source materials and detailed requirements.
• Manage and prioritize a high volume of publishing tasks, including content updates, renewals, retirements, urgent requests, and planned strategic initiatives, consistently meeting deadlines.
• Guide content seamlessly through established review, approval, staging, and release workflows, ensuring smooth transitions and timely launches.
• Collaborate effectively with content owners, publishing teams, design professionals, and technology partners to facilitate new page creation, enhancements, and continuous site maintenance.
• Execute thorough self and peer quality assurance checks to verify content accuracy, page configuration, link integrity, formatting, metadata, responsive presentation across devices, and compliance with all publishing requirements.
• Proactively apply established digital accessibility requirements and remediate content-level accessibility issues to ensure an inclusive user experience.
• Document and troubleshoot content or presentation defects, coordinating swift resolutions with relevant stakeholders and technical teams.
• Support critical release-readiness reviews, launch validation, and comprehensive post-release verification processes.
• Assist with User Acceptance Testing (UAT) planning and execution, meticulously logging defects, retesting fixes, securing sign-off readiness, and validating experiences across various browsers, devices, environments, and audience segments.
• Maintain and evolve QA checklists, test scenarios, defect standards, and robust validation documentation.
• Prepare content for publishing or strategic transitions, including inventory review, cleanup, content mapping, and restructuring initiatives.
• Apply approved metadata, taxonomy, tagging, and content-model requirements consistently across all digital assets.
• Ensure content completeness, correct categorization, and precise alignment with approved source materials and governance standards.
• Identify and coordinate the resolution of missing, outdated, or inconsistent content by collaborating with content owners or delivery partners.
• Track all assigned work, issues, and dependencies meticulously from initiation through to successful resolution.
• Adhere strictly to established content standards, approval processes, and publishing controls to maintain consistency and quality.
• Communicate potential risks, identified issues, critical dependencies, and actionable recommendations clearly and promptly to all relevant parties.
• Maintain comprehensive publishing checklists, job aids, and detailed process documentation to ensure operational efficiency.
• Provide responsive, professional, and knowledgeable support to business stakeholders and publishing partners.

What You'll Bring

• Proven experience in publishing and maintaining content for enterprise-level websites or other extensive digital properties.
• Hands-on experience with Drupal or a comparable enterprise content management system.
• Demonstrated ability to construct web pages using reusable components, templates, or structured content models.
• Experience performing content entry, self-quality assurance, peer review, User Acceptance Testing (UAT), or release validation activities.
• Working knowledge of HTML, CSS, responsive web design principles, metadata, taxonomy, tagging, and foundational SEO principles.
• A solid understanding of digital accessibility requirements and practical experience with content-level remediation.
• Demonstrated ability to effectively troubleshoot content, formatting, accessibility, and presentation issues.
• Experience thriving in a high-volume, deadline-driven environment with competing priorities.
• Exceptional attention to detail, strong organizational abilities, and excellent communication skills.
• Ability to collaborate effectively with diverse teams including content owners, publishers, designers, compliance partners, and technology teams.

Stand Out With

• Hands-on experience with Sanity or another headless CMS.
• Experience supporting large-scale website modernization, content transition, or migration projects.
• Experience working with structured, modular, or reusable content architectures.
• Experience navigating and working within regulated review and approval processes.
• Experience supporting scheduled releases, major website launches, or high-volume digital publishing operations.
• Experience working within Agile product teams or contributing to digital transformation programs.
• Familiarity with user-centered design, mobile-first strategies, and content-usability best practices.
• Experience in creating publishing documentation, quality assurance checklists, or training materials.