Director of the James B. Chavis Student Center - 2251

Master's degree from a regionally accredited institution and at least three years of relevant professional experience in higher education, facilities management, event operations, or related field with progressively responsible duties.

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The James B. Chavis Student Center is the hub of campus and is operated within the Division of Student Affairs, which administers programs and services, provides guidance and resources to student leaders and organizations and serves as the campus' central point of reference in regard to event space, services, leadership development, student activities, and organizations.

The mission of the James B. Chavis Student Center department is to encourage and support the educational, social, and cultural enrichment of students by creating a vibrant atmosphere of student life on campus that provides BraveNation with opportunities for active engagement and service.

Reporting to the Associate Vice Chancellor and Dean of Students, the Director of the James B. Chavis Student Center provides leadership and support for a comprehensive student engagement program and is chiefly responsible for the management of the James B. Chavis Student Center business and facility operations. This position serves as an administrative link between the Associate Vice Chancellor and the following functional areas: student activities, student organizations, fraternity & sorority life, the Chavis Student Center, and camps and conferences. This student-centered position is responsible for supporting the mission of the James B. Chavis Student Center in support of a vibrant atmosphere of student life on campus as well as helping to implement the goals and strategic plan of the Division of Student Affairs and UNC Pembroke.

Reporting to the Associate Vice Chancellor and Dean of Students, the Director of the James B. Chavis Student Center provides leadership and support for a comprehensive student engagement program and is chiefly responsible for the management of the James B. Chavis Student Center business and facility operations. This position serves as an administrative link between the Associate Vice Chancellor and the following functional areas: student activities, student organizations, fraternity & sorority life, the Chavis Student Center, and camps and conferences. This student-centered position is responsible for supporting the mission of the James B. Chavis Student Center in support of a vibrant atmosphere of student life on campus as well as helping to implement the goals and strategic plan of the Division of Student Affairs and UNC Pembroke.

Student Center Operations

* Oversee the strategic planning and operations for the James B. Chavis Student Center, including the Hawk's Nest Game Room, 24-hour computer lab, Information Desk, meeting rooms and lounge spaces, adjacent outdoor spaces, as well as the Annex facility

* Supervise and provide guidance and support for the Assistant Director, Coordinator, and a student staff of 25, setting expectations and providing training and professional development opportunities

* Ensure high standards of quality and customer service are being met for individuals and groups utilizing student center space, including student organizations, campus departments, and external groups

* Collect and analyze customer satisfaction data to gather longitudinal data from which improvements can be made to better serve individuals and groups who utilize the facilities

* Formulate new and revise/update existing policies on facility usage, reservations, and other aspects of operations

* Engage in long-range strategic facility planning for student center spaces

* Establish and implement a schedule of preventative maintenance to support the longevity of student center facilities

* Oversee the operation of the campus-wide digital signage network, ensuring quality content that is timely, updated, and appropriate

* Oversee the configuration and utilization of the web-based reservation management system, Ad Astra, and work to streamline reservations, invoicing, payment, and other procedures related to reserving space in the student center

* Collaborate with the Food Service Manager on matters related to catering, the dining hall and other eateries in the student center

Student Organizations and Greek Life
* Provide overall strategic guidance and leadership in support of a comprehensive student engagement program in collaboration with staff and the Associate Vice Chancellor

* Provide guidance and support for the Associate Director for Campus Engagement, the Associate Director for Student Engagement, and the Assistant Director for Fraternity & Sorority Life, setting expectations and providing training and professional development opportunities
* Facilitate campus-wide initiatives, events, and programs to increase engagement among students, faculty, staff, and alumnae
* Assist with the planning and execution of student leadership trainings, conferences, and workshops that promote organizational development and leadership development
* Develop and direct an assessment cycle that will inform the development of new student-centered experiences and evolve current traditions, policies, and procedures to better meet students' needs
* Work collaboratively with faculty and staff across campus to ensure compliance with student organization policies, procedures, and advisor responsibilities
- In collaboration with the Associate Director for Student Engagement, ensure that the BraveConnect platform is being utilized to its full capacity and consistently across campus for organizations as well as offices and departments

- Work with organization leaders to ensure all campus activities are registered in BraveConnect and are appropriately marketed and publicized to achieve their goals

Student Activities
- Supervise and provide guidance and support for the Associate Director of Campus Engagement, who advises Pembroke Activities Council and oversees the major programming initiatives for the James B. Chavis Student Center

- Oversee the successful planning and implementation of 1887 Society recruitment, selection, and other logistics involved and associated with this initiative in advance of Homecoming each year

- Oversee the successful planning, execution, and evaluation of special programs and traditions, including Parent and Family Weekend, Homecoming, Welcome Week, and others

- Strategically plan and coordinate across campus to ensure staff have an intentional focus on night and weekend programming as well as programming over break periods

- Plan and deploy active and effective marketing strategies to ensure events and programs are made known to the student body across campus

* Provide management, coordination, and oversight of all aspects of camp and conference services, including contract management and negotiation of space utilization rates

* Communicate with key external and campus stakeholders who are involved in the camp and conference process, including housing, dining, and other parties

* Ensure accurate scheduling of setup requirements, staffing, and service support

* Ensure all accommodations are met for camp and conference clients, including facility reservations, housing placements, linen rentals, building access, technology requirements, parking considerations, dining needs, and parking needs

* Maintain an updated calendar of upcoming pending and confirmed camps and conferences

* Work with Marketing & Communications to plan and implement a marketing plan to increase usage of student center spaces by external groups and increase the number of camps and conferences hosted on campus

* Collaborate with housing staff to assist camps and conferences that require overnight stays with the room reservation process

* Maintain active membership with the Association of College Unions International ( ACUI) and other relevant organizations and attend conferences as needed

- Ensure all staff have access to and utilize professional development opportunities that support their career goals and growth

* Other duties as assigned by the Associate Vice Chancellor

Master's Degree in student development, higher education administration, or other related discipline from an accredited college or university. Five years of full time experience in student activities, leadership, student union, or related area. Experience in facility management and/or event operations preferred. The successful candidate should be experienced, detail-oriented and willing to work in partnership with the various student and faculty/staff constituencies to develop student engagement-centered programs that ensure student success.

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This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.