Systems and Technology Manager

DEADLINE TO APPLY IS SUNDAY, NOVEMBER 1, 2026, AT 11:55 PM

FIRST ROUND INTERVIEWS ARE TENTATIVELY SCHEDULED FOR TUESDAY, NOVEMBER 17, 2026

Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!

ABOUT THE UNIT

MTC, through the Bay Area Toll Authority (BATA), collects toll funds and uses that money to fund major projects that support bridges, roads, and the Bay Area transportation network. As part of toll collection, BATA manages the regional FasTrak Customer Service Center (CSC), which provides account management services, transaction processing, call center operations, web services, payment processing, customer communications, violation image review, and violation noticing for electronic toll collection at bridges and express lanes throughout the Bay Area. BATA utilizes third-party vendors to operate the CSC and provide the underlying systems, including the phone system, IVR, website, and Back Office System (BOS).

ABOUT THE ROLE

Under the general direction of the Assistant Director, the Systems & Technology Manager serves as a senior technology leader responsible oversight of the systems, technology vendors, operational performance, and production technology environment supporting the FasTrak program.

Working closely with business, operations, and technology stakeholders, consultants, contractors, and technology vendors, the Systems & Technology Manager ensures that contractor-operated technology platforms and services effectively support BATA's operational, customer service, revenue collection, and business objectives.

The position serves as BATA's primary technical representative for the Back Office System, supporting technology platforms, and related service providers. Key responsibilities include technology strategy, vendor oversight, operational performance monitoring, incident management, service delivery oversight, technology planning, risk management, and continuous improvement. The position provides leadership to a small team of staff, consultants, and contractors and represents BATA in coordination with regional toll operators, partner agencies, and industry organizations.