Product Ops Specialist

About the role:

Gartner Peer Community is an influential network of business leaders where they discuss key challenges, exchange insights, and make critical business decisions. As a Product Operations Specialist, you will play a key role in driving user engagement, participation, and growth across the community, ensuring members have a valuable experience where they can learn from peer perspectives.

This role sits at the intersection of product operations, community growth, and client engagement. You will leverage data, experimentation, and targeted outreach to increase platform adoption, foster meaningful discussions, and improve the overall user experience. Success in this role requires a strong blend of analytical thinking, stakeholder management, communication, and operational excellence. You will work closely with Product, Engineering, Content, and Business teams to enhance community experiences and drive strategic business outcomes.

What you will do:

• Drive user engagement by encouraging existing members to visit the platform, contribute content, participate in discussions, and share their expertise through targeted outreach and engagement initiatives.
• Grow the community by identifying and reaching out to prospective users through internal databases, business intelligence tools, and targeted campaigns.
• Monitor and analyze key engagement, adoption, and community health metrics to identify trends, uncover opportunities, and measure success.
• Translate data insights into actionable recommendations that improve user experiences, operational processes, and community growth.
• Design, execute, and evaluate experiments focused on increasing user engagement, content contributions, and platform adoption.
• Manage and triage unanswered questions, member requests, and community support needs to ensure a high-quality user experience.
• Plan, configure, and execute surveys and benchmarking initiatives, including outreach strategies to achieve participation goals.
• Partner with cross-functional stakeholders to align community initiatives with business objectives and product priorities.
• Create compelling communications and engagement content tailored to different user segments and business needs.
• Support operational processes and campaign execution to drive measurable outcomes across the Gartner Peer Community.

What you will need:

• Bachelor's degree or equivalent; degrees in Business, Economics, Marketing, Communications, English, or related fields are preferred.
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable recommendations.
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools.
• Experience translating user behavior and engagement data into insights that drive product, content, and community growth strategies.
• Familiarity with SEO (Search Engine Optimization) principles and best practices, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring is a plus
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and executive presentations.
• Excellent written and verbal communication skills with the ability to engage diverse audiences and stakeholders.
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms.
• Strong stakeholder management skills and the ability to collaborate effectively across Product, Engineering, Content, Marketing, and Business teams.
• Passion for building engaged communities and leveraging data-driven approaches to enhance customer experiences and drive growth.

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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