Key Family Wealth Trust Associate

Location:

ABOUT THE JOB (JOB BRIEF)

The Senior Trust Associate provides trust administration support to enable assigned Trust Officer(s) to effectively manage the administration of fiduciary accounts while maintaining an optimal level of client service. Provide sales support to the assigned Trust Officer(s). The role may have leadership responsibility for a team of Associates and/or Assistants.

ESSENTIAL JOB FUNCTIONS

Trust Administration Support

• Performs day-to-day functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion.
• Reads and understands Trust Agreements and related documents for administrative purposes.
• Ensures fees are set up correctly as directed by Trust Officer.
• Monitors accounts on a daily basis for overdrafts and un-invested cash and keeps Trust Officer informed.
• Uses cash forecasting to determine approximate amount needed in accounts over a period of time based on the account's needs and trends, working closely with the Investment Officer.
• Provides front-line service to clients in a telephone delivery channel environment. Handles inbound client calls on an ACD line.
• Discovers, analyzes and researches account problems and recommends solutions as appropriate.
• Establishs and maintains orderly record keeping system ensuring maintenance of confidential account files and proper workflow.
• Prepares various reports, correspondence, technical documents and special projects as requested.

Client Management

• Builds and maintains strong client contact and provides sales support to team

• Identifies client needs and revenue enhancement opportunities.

• Follows-up on client issues and relays information to clients through correspondence, telephone communications and conferences.

• Resolves client requests and refers complex inquiries to Trust Officer.
• May serve as primary contact for some account relationships.

Team Collaboration

• Assists Trust Officer with planning client meetings and preparing client presentation, as needed
• Assists Trust Officer in managing business pipeline activity through Salesforce.
• Assists with training of Trust Associates
• Provides backup for other Associates.
• Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts.
• Serves as a resource for the team on identified processing situations or other projects as needed.
• Represents other Associate issues to management.
• May serve as lead associate by disseminating information and coordinating team activities such as training programs, process training, etc.

Compliance

• Maintains compliance with all internal policies and procedures as well as with regulatory requirements.

• Assumes accountability for all work on assigned accounts
• Keeps current on the latest developments in trust law, tax law, and other issues related to the trust business

• Participates in professional training opportunities including seminars and self -learning opportunities

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REQUIRED QUALIFICATIONS

• Two years of college or equivalent work experience
• Demonstrated proficiency and effectiveness in strong customer service, communications, problem solving and organizational skills.

• Ability to interact effectively in a team environment.
• Demonstrated attention to detail.
• Proficient in all Microsoft Office Applications.
• Prior experience in a Trust department

Compentencies

Client Focus - Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand clients information and uses it for improvements in products and services; acts with client in mind; establishes and maintains effective relationships gaining and retaining client's trust and respect.

Communication: Excellent written and verbal communication skills.

Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Personal Effectiveness: Detail oriented, demonstrates adaptability, develops oneself, personal organization.

Leadership: Promotes a professional team atmosphere that encourages the open expression of ideas and opinions leading to a successful client service environment. Supports business objectives through active advocacy and behavioral adoption.

EQUIPMENT USED/PHYSICAL REQUIREMENTS

Trust Accounting System, CE Desktop, Salesforce, and Microsoft Office

Office equipment

TRAINING REQUIRED

Cannon Level I or equivalent;

Cannon Level II or equivalent preferred.

Cannon Level III optional.

Basic investment knowledge (possibly computer based training).

Other on the job training as needed.

JOB LOCATION:

Various

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.