PC Support Specialist (SSO - Location: Irvine, CA)
 Parker Hannifin Corporation | |
$27.63 - $46.05 / hr
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parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan
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 United States, California, Irvine | |
| 14300 Alton Parkway (Show on map) | |
 Oct 15, 2026 | |
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Org Marketing Statement At Parker Aerospace, we develop technologies and innovative solutions that enable dependable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our enthusiastic people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make extraordinary happens and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter, and are effective. Services & Support Operations Division The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support whenever it's needed. PC Support Specialist (SSO - Location: Irvine, CA) Position Summary Ownership of a customer-facing IT support role responsible for delivering exceptional technical support and increasing end-user productivity, system reliability, and operational efficiency. Investigates, troubleshoots, and resolves hardware, software, networking, audiovisual (AV) conference room, and Microsoft 365-related issues while maintaining a strong commitment to world-class customer service. Installs, configures, upgrades, and supports personal computer hardware, software systems, engineering applications, and collaboration technologies. Provides technical assistance, training, and guidance to end users while serving as a trusted technology partner for all levels of the organization, including executive leadership. Demonstrates an innovative and creative approach to problem solving, continuous improvement, cybersecurity awareness, and knowledge management through comprehensive documentation and process development within ServiceNow. Essential Functions: Responds to telephone, voicemail, email, ServiceNow, and in-person requests for assistance from users experiencing problems with hardware, software, networking, Microsoft 365 applications, AV conference room technologies, Active Directory, engineering applications, or other computer-related technologies by evaluating, prioritizing, and resolving requests. Determines the source of malfunctions by interviewing users, gathering technical information, reviewing logs and system data, and leading users through diagnostic procedures to identify and resolve hardware, software, network, account, conference room, and peripheral device issues. Diagnoses and resolves issues involving desktops, laptops, printers, mobile devices, Microsoft Teams Rooms, conference room audiovisual equipment, docking stations, monitors, and other end-user technologies. Analyzes business requirements, applications, and operational processes to evaluate existing and proposed technical solutions. Recommend and implement improvements to minimize downtime, improve performance, and increase operational efficiency. Installs, configures, maintains, and supports personal computers, operating systems, software applications, engineering applications, peripheral devices, and hardware upgrades. Administers Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Azure Active Directory, while supporting user accounts, licensing, permissions, and collaboration services. Performs Active Directory administration including user account management, password resets, security group administration, organizational unit management, and access provisioning. Monitors network performance through preliminary fault isolation, troubleshooting, and coordination with networking teams to resolve connectivity and infrastructure-related issues. Supports conference room technologies including Microsoft Teams Rooms, projectors, displays, audio systems, cameras, conferencing equipment, and executive-level collaboration environments. Creates, maintains, and enhances technical documentation, knowledge articles, standard operating procedures, troubleshooting guides, and support records within ServiceNow in accordance with IT service management best practices. Educates users on the effective use of hardware, software, collaboration tools, and business systems through training, documentation, technical presentations, and one-on-one support. Evaluates hardware and software solutions by testing functionality, usability, compatibility, and business applicability. Recommend enhancements and system improvements to appropriate technical teams. Improves systems, processes, and service quality through continuous improvement initiatives, root cause analysis, automation opportunities, and initiative-taking problem management. Provides timely updates, status reports, and completion information to users, leadership, and technical teams through verbal, written, and electronic communications. Recognizes and performs preliminary evaluation of ergonomics-related concerns, including workstation setup, peripheral placement, and workspace configuration recommendations. Logs, tracks, and documents incidents, service requests, changes, and resolutions while maintaining accurate support history and reporting metrics within ServiceNow. Maintains technical knowledge through professional development, certifications, technical workshops, vendor training, and industry publications. Supports cross-functional initiatives, project teams, technology deployments, office relocations, system upgrades, and business continuity activities as required. Collaborates with Group, Corporate, Cybersecurity, Infrastructure, and Engineering teams on enterprise hardware, software, networking, and security initiatives. Leverages technical expertise to serve as the first line of defense in cybersecurity awareness, endpoint protection, identity management, vulnerability remediation, incident response support, and security best practices. Demonstrates innovation and creative problem-solving by identifying opportunities to improve user experience, streamline support processes, and increase organizational productivity through technology solutions. Qualifications: Trade school course completion, AA, or equivalent external training in computer repair (i.e. Microsoft Systems Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience; A+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field; or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience. Overtime and Travel Role requires Desktop Support Technician to work beyond the normal schedule on as needed basis to support end users requiring urgent technical support. Limited travel, (less than 20%), but it might be necessary to aid users on sites without local IT support. Knowledge, Skills, and Abilities Considerable knowledge of personal computer operations, hardware diagnostics, software troubleshooting, operating systems, local and wide area networking, Microsoft 365 technologies, Active Directory administration, cybersecurity fundamentals, and enterprise collaboration platforms. Thorough proficiency in the recognition, research, isolation, and resolution of hardware, software, networking, conferencing, and user support issues. Advanced ability to support AV conference room environments, Microsoft Teams Rooms, and executive support technologies. Strong understanding of IT service management principles and documentation best practices utilizing ServiceNow. Ability to apply continuous improvement methodologies to identify opportunities for process enhancement and operational efficiency. Ability to adapt procedures, techniques, and processes to meet evolving business requirements and special situations. Ability to work independently on complex assignments requiring significant judgment, initiative, discretion, and technical expertise. Ability to manage multiple priorities simultaneously through effective prioritization, impact assessment, and resource planning. Ability to determine methods, procedures, and technical solutions for new assignments while providing guidance and mentorship to other support personnel. Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions. Ability to communicate effectively with technical and non-technical audiences through verbal, written, and presentation formats. Ability to build strong working relationships, deliver world-class customer service, support organizational goals, and maintain an initiative-taking, innovative, and customer-centric approach to technology support. TYPICAL MENTAL AND PHYSICAL DEMANDS While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk or hear. Regularly required lifting, moving, installation of computers and peripherals weighing up to 50 lbs. May require crawling and bending to install or work on computer equipment, The employee occasionally needed to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. (The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodation so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.) This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen. Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment. Pay, Benefits, Work Schedule Competitive Compensation
Benefit & Retirement Plans Parker offers competitive benefit programs, including:
Equal Employment Opportunity Additional Comments: The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission | |