Business Analyst I - IT Asset Management

Hourly Pay Range:

Position Highlights:

• Position: Business Analyst I - IT Asset Management
• Location: Warrenville, IL or Skokie, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position

Job Summary:
The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the ServiceNow Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures.

Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational ServiceNow configuration activities. The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal.

What you will do:

• Maintain Asset & CMDB Data Accuracy
  Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.
• Inventory Reconciliation & Physical Audits
  Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records.
• Data Quality & Cleanup Activities
  Identify and correct incomplete, duplicate, or inaccurate records within the HAM module.
• Support Development of IT Hardware Standards
  Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
• Execute Hardware Asset Lifecycle Transactions
  Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM.
• Routine Reporting & Dashboard Support
  Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking.
• Process Documentation & Knowledge Support
  Maintain job aids, knowledge articles, and process documentation using established templates.
• Support Governance & Compliance Activities
  Assist with audit evidence collection, documentation preparation, and compliance checks.
• Assist with Discovery & Integration Updates
  Support hardware discovery processes and ensure accurate population of asset and CI records.
• Cross-Team Collaboration & Vendor Coordination
  Work with IT operations, field services, and vendors to resolve routine asset discrepancies.
  

What you will need:

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience)
• Certification:
• ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days)
• Preferred:
  • HAM Certified Implementation Specialist (HAM-CIS)
  • CHAMP - Certified Hardware Asset Management Professional
  • CITAM - Certified IT Asset Manager (IAITAM)
  • ITIL 4 Foundation
• Experience:1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management.
  • Preferred:3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management.
• Unique or Preferred Skills:
• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.
• Basic understanding of IT hardware lifecycles and compliance standards.
• Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
• Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
• Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.
• Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
• High attention to detail and accuracy.
• Ability to work in a team and graduate to more independent work with experience.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.