Business Analyst III - IT Asset Management

Hourly Pay Range:

Position Highlights:

• Position: Business Analyst III - IT Asset Management
• Location: Warrenville, IL or Skokie, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Hybrid Position

Job Summary:
The IT Asset Management Business Analyst III leads the oversight of inventory tracking and the full lifecycle of IT hardware assets-from procurement to disposal-leveraging advanced features of the ServiceNow Hardware Asset Management (HAM) module to enforce compliance with company policies, industry regulations, and enterprise-level ServiceNow governance.

This role champions and leads major projects and initiatives for the strategic development and continuous improvement of IT asset management processes, procedures, policies, and the ServiceNow tracking system, aligning with industry standards such as ISO 19770 and advanced ITIL practices.
The Business Analyst III also takes the lead in developing IT Endpoint Hardware standards, collaborating with diverse internal IT teams and external stakeholders, to innovate optimizations in asset utilization and cost effectiveness through predictive analytics, AI-driven insights in ServiceNow, and comprehensive financial forecasting.

This position spearheads enterprise-wide efforts across multiple IT teams to maximize hardware asset utilization, achieve significant cost reductions via strategic variance analysis and process improvements in ServiceNow, and proactively mitigate risks through integrated Configuration Management Database (CMDB) governance, audit automation, and compliance frameworks.

What you will do:

• Enterprise ITAM Strategy & Roadmap Development
  Define ITAM vision, priorities, KPIs, and multi-year roadmap aligned with enterprise and financial objectives.
• Advanced ServiceNow HAM Governance & Architecture
  Provide strategic oversight of platform configuration, lifecycle workflows, normalization standards, and integrations.
• Enterprise Asset Lifecycle Optimization
  Drive initiatives to improve asset utilization, refresh strategy, cost modeling, and lifecycle efficiency.
• Equipment Standards & Lifecycle Roadmap Development
  Lead the development of equipment standards, catalog assets, and multi-year lifecycle roadmaps in coordination with desktop engineering and technical teams to drive standardization, efficiency, and alignment with enterprise needs.
• Policy & Governance Framework Development
  Establish and continuously improve ITAM policies, standards, and governance models aligned with industry frameworks. Collaborate with IT, finance, security, and compliance leaders to ensure integrated governance.
• Audit Leadership & Risk Mitigation
  Lead enterprise-level audits, compliance reviews, and remediation planning for high-risk discrepancies.
• Executive-Level Reporting & Financial Forecasting
  Develop predictive analytics, cost projections, and executive dashboards to support strategic decision-making.
• Mentorship & Capability Development
  Mentor ITAM analysts, establish operational standards, and elevate organizational maturity.

What you will need:

• Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 5 additional years of related experience)
• Certifications:
  CITAM - Certified IT Asset Manager (IAITAM)
  CHAMP - Certified Hardware Asset Management Professional
  ServiceNow Hardware Asset Management Fundamentals (or obtain within 90 days)
  HAM Certified Implementation Specialist (HAM-CIS) (or obtain within 6 months)
• Preferred: Certified Implementation Specialist - Software Asset Management (CIS-SAM) & CIS - Data Foundations (CMDB & CSDM) & ITIL 4 Foundation
• Experience: 6+ years of experience in IT Asset Management, Business Analysis, IT Project Management.Deep expertise in IT hardware lifecycles, global regulatory compliance and standards.
• Preferred: 8+ years of experience in IT Asset Management, Business Analysis, IT Project Management.Deep expertise with ServiceNow Asset Hardware Asset Management, IT hardware lifecycles, global regulatory compliance and standards.
• Unique or Preferred Skills:
• Requirements gathering, process mapping (BPMN), and gap analysis.
• User story creation, acceptance criteria, and UAT coordination.
• Business process improvement and automation identification.
• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Experience with IT asset management software, such as ServiceNow (specifically, Service Now HAM and SAM), WASP Inventory Cloud, Ivanti Asset Manager.
• Exceptional strategic thinking, negotiation, and leadership abilities.

• Knowledge of IT asset management frameworks, tools, and best practices.

• Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).

• Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.

• Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.

• Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.

• High attention to detail and accuracy.

• Ability to work independently with review at critical points.

• Ability to support team members as a Subject Matter Expert.
  

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.