Senior Director, Health Timekeeping Services - 141669

The Senior Director, Health Timekeeping Services provides strategic and operational leadership for Health Timekeeping Services, a centralized enterprise service responsible for time and attendance, workforce management, and related payroll support across UC San Diego Health. The position is accountable for strategic direction, organizational effectiveness, operational performance, customer experience, risk management, and the continued evolution of the HealthTime workforce management program.

The Senior Director leads a multidisciplinary organization responsible for timekeeping operations, enterprise workforce management systems and data, organizational effectiveness, change management, customer support, and related services. The position establishes organizational strategy, priorities, governance, service delivery standards, performance measures, and resource allocation necessary to support a complex 24/7 healthcare environment.The position provides executive leadership for the continued maturation of HealthTime from an implementation program into a sustainable enterprise workforce management service. This includes oversight of enterprise time and attendance, advanced scheduling, application administration, data and reporting, integrations, production controls, organizational change, and continuous improvement, with a strong focus on payroll accuracy and the downstream impact of workforce management decisions.

Serves as a senior advisor to executive and operational leadership regarding workforce management strategy, time and attendance, payroll and pay practices, operational risk, system capabilities, labor and policy impacts, organizational effectiveness, and opportunities to improve service delivery.

KEY RESPONSIBILITIES

Enterprise Strategy and Organizational Leadership
* Establishes the strategic direction, operating model, priorities, and long-term vision for Health Timekeeping Services.
* Translates organizational objectives into workforce management strategies, programs, services, and measurable outcomes.
* Leads the evolution of HealthTime from implementation and stabilization into a mature enterprise workforce management capability.
* Establishes governance, decision-making frameworks, accountability structures, and performance expectations across the organization.
* Advises executive leadership regarding workforce management strategy, organizational risk, operational readiness, and emerging business needs.

Time and Attendance and Payroll Operations
* Provides executive oversight of enterprise time and attendance services and the processes that support accurate and timely payroll outcomes across a complex 24/7 healthcare environment.
* Ensures timekeeping, scheduling, pay rules, premiums, differentials, accruals, and related workforce management processes align with organizational policy, labor agreements, regulatory requirements, and payroll practices.
* Establishes controls and accountability to identify, prevent, and resolve timekeeping and payroll-impacting issues.
* Partners with UCPath, Health Human Resources, Finance, Information Services, and operational leaders to address complex pay practices and evolving workforce requirements.
* Evaluates enterprise risk associated with changes to timekeeping, scheduling, compensation practices, bargaining agreements, and system configuration.
* Ensures scheduling and timekeeping operate cohesively so that scheduling design does not create unintended downstream impacts to timekeeping or payroll.

Operational Leadership and Service Delivery
* Establishes service delivery standards, operational controls, performance measures, escalation processes, and accountability for customer outcomes.
* Ensures timely and accurate execution of critical timekeeping processes supporting payroll accuracy, labor compliance, and workforce operations.
* Identifies systemic operational risks and directs corrective actions, process redesign, and sustainable solutions.
* Establishes a culture of operational excellence, accountability, continuous improvement, and customer service.

Enterprise Workforce Management Leadership
* Provides strategic oversight of the HealthTime enterprise workforce management platform and its supporting ecosystem.
* Directs organizational readiness and operational ownership for enterprise timekeeping, advanced scheduling, reporting and analytics, integrations, and related workforce management capabilities.
* Ensures governance and alignment across timekeeping, scheduling, payroll, HR, operations, and technology.
* Ensures the organization develops and maintains sufficient internal expertise to administer and optimize a mission-critical enterprise application.
* Provides executive oversight of vendor performance, strategic partnerships, system escalations, and major enhancement initiatives.

Data, Reporting and Performance Management
* Establishes enterprise strategy for workforce management reporting, analytics, data governance, and performance measurement.
* Uses data to identify operational trends, payroll and compliance risks, service opportunities, and organizational performance issues.
* Ensures leadership has reliable information to support workforce, payroll, operational, and strategic decision-making.
* Establishes organizational performance measures and holds leaders accountable for measurable service and operational outcomes.

Organizational Effectiveness and Transformation
* Directs organizational effectiveness, process improvement, and transformation initiatives across Health Timekeeping Services.
* Evaluates organizational structure, roles, processes, technology, and service models to ensure alignment with evolving business needs.
* Leads complex organizational change involving multiple stakeholder groups and competing operational priorities.
* Establishes sustainable processes that reduce manual intervention, strengthen controls, improve customer experience, and increase organizational capability.

Executive Partnership and Stakeholder Leadership
* Serves as a strategic advisor and partner to executive leaders, operational leaders, HR, Payroll, Information Services, Labor Relations, Finance, and other key stakeholders.
* Represents Health Timekeeping Services in enterprise governance, strategic planning, and executive-level discussions.
* Builds organizational alignment across stakeholders with differing priorities and operational requirements.
* Communicates complex workforce management, operational, system, and payroll-impacting issues in a manner that supports executive decision-making.
* Establishes strategic relationships with external vendors, peer healthcare organizations, and University partners to identify leading practices and opportunities.

Financial and Resource Management
* Establishes organizational priorities and allocates financial, technical, and human resources to achieve strategic objectives.
* Develops staffing strategies and organizational structures necessary to support current operations and future workforce management capabilities.
* Evaluates investment requirements and business cases for technology, vendor services, staffing, and operational improvements.
* Balances organizational priorities, operational risk, service expectations, and available resources.

People Leadership and Organizational Capability
* Provides leadership and direction to managers, senior professionals, consultants, analysts, and operational teams.
* Establishes clear performance expectations, accountability, succession planning, and professional development strategies.
* Develops internal workforce management expertise and reduces organizational dependency on individual resources or external vendors.
* Builds leadership capability and ensures appropriate cross-training and continuity for mission-critical functions.
* Creates an organizational culture focused on partnership, accountability, innovation, service excellence, and continuous improvement.

Scope and Complexity
* Functions as a senior organizational leader with responsibility for a centralized enterprise service supporting time and attendance and workforce management operations across UC San Diego Health.
* Establishes strategy and organizational direction for functions with significant impact on payroll accuracy, workforce operations, labor compliance, employee experience, and organizational risk.
* Makes decisions involving highly complex and often unprecedented operational, organizational, technology, payroll, and workforce issues.
* Exercises significant independent judgment in establishing organizational priorities, resource allocation, governance, and operating models.
* Leads through managers and senior professionals and is accountable for organizational performance and outcomes.
* Influences decisions across organizational boundaries and provides strategic consultation to senior and executive leadership.
* Leads programs and initiatives with substantial consequences of success or failure and significant organization-wide impact.

• Bachelor's degree in organizational development, business administration, human resources, healthcare administration, information systems, or related field and/or equivalent experience and training.
• Seven or more years of relevant experience, including significant progressive leadership experience directing complex enterprise programs, operations, organizational transformation, workforce management, time and attendance, payroll-related operations, or related functions.
• Expert knowledge of organizational effectiveness, strategic planning, business process improvement, change management, and program leadership.
• Demonstrated knowledge of time and attendance, payroll operations and pay practices, and the relationship between workforce management processes and payroll outcomes.
• Demonstrated experience leading complex, multidisciplinary organizations and initiatives with enterprise-wide impact.
• Demonstrated ability to advise and influence senior and executive leadership on complex organizational and operational matters.
• Advanced experience establishing organizational strategy, governance, performance measures, operating models, and accountability structures.
• Demonstrated experience managing organizational resources, priorities, risks, and competing enterprise initiatives.

• Master's degree in business administration, organizational development, healthcare administration, human resources, information systems, or related discipline.
• Senior leadership experience within a large, complex healthcare organization.
• Experience leading enterprise workforce management, time and attendance, scheduling, payroll, HR technology, or related shared-service operations.
• Experience providing strategic and operational leadership for a mission-critical enterprise application and associated service delivery organization.
• Experience leading significant organizational transformation and technology-enabled operational change.
• Advanced knowledge of complex labor agreements, workforce policies, payroll practices, pay rules, premiums, differentials, accruals, and regulatory requirements within a 24/7 healthcare environment.
• Experience managing strategic technology vendors and enterprise partnerships.
• Current University of California employee.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Complies with the University of California, San Diego Health (UCSDH) Principles of Community.