Retail Inventory Control - Gift Shop

Mercy Hospital St. Louis Gift Shop
PRN | Part-Time | Non-Exempt

The Retail Inventory Coordinator is responsible for monitoring and maintaining all aspects of inventory management for the Mercy Hospital St. Louis Gift Shop. This position ensures accurate ordering, receiving, tracking, and replenishment of merchandise while supporting daily Gift Shop operations. The coordinator also provides exceptional customer service and assists with retail sales functions as needed.

This PRN position is critical to maintaining adequate staffing and operational support during peak business periods, including the holiday season.

• Maintain inventory records and inventory control processes within the Yellow Dog inventory management system.
• Monitor inventory levels and coordinate merchandise ordering to ensure product availability.
• Receive incoming merchandise and verify shipments for accuracy.
• Record and resolve shipping discrepancies including shortages, overages, damaged merchandise, and vendor picking or shipping errors.
• Contact vendors regarding inventory issues and coordinate corrective action.
• Conduct inventory cycle counts and assist with physical inventory activities.
• Assist with website inventory maintenance and product updates.
• Maintain and compile inventory and receiving records as required.
• Ensure storage areas remain organized, clean, and compliant with Mercy safety standards.

• Provide exceptional customer service to patients, visitors, co-workers, and volunteers.
• Answer telephones and respond to customer inquiries professionally and courteously.
• Greet customers and assist with product selection and purchases.
• Perform a full range of cashiering functions, including processing sales transactions and handling payments accurately.
• Support daily Gift Shop operations and merchandising activities.
• Prioritize workload effectively in a fast-paced retail environment.

• Perform duties and responsibilities in a manner consistent with Mercy's Mission, Values, and Service Standards.
• Assist with special projects and seasonal merchandising initiatives.
• Perform other duties as assigned.

• High School Diploma or equivalent.

• Inventory control experience in a retail environment.
• Experience with inventory management, receiving processes, and stock control.
• Basic accounting or record-keeping experience.

• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.
• Proficient computer skills.
• Attention to detail and organizational abilities.
• Ability to accurately perform inventory counts and maintain inventory records.

• Previous experience using the Yellow Dog Inventory Management System.
• Previous hospital gift shop or retail inventory experience.

• Ability to stand, walk, bend, and lift merchandise throughout the shift.
• Ability to work varying schedules based on business and departmental needs.
• PRN position with hours scheduled as needed to support department operations.

At Mercy, we believe in careers that match the unique gifts of unique individuals. Working together, we strive to provide compassionate care and exceptional service while bringing to life our mission of healing through our ministry.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.