Sr. Fraud Investigator

What You'll Do:

• Assign/prioritize matters by urgency, impact, complexity, and capacity.
• Review case completeness, investigative quality, documentation, and escalation.
• Coach team members through review, feedback, onboarding, and training.
• Handle high-risk matters and coordinate enterprise response.
• Coordinate fraud operations, business units, agents, escrow, technology, underwriting, legal, and management.
• Monitor service, backlog, quality, tool issues, trends; report recommendations.
• Maintain procedures, escalation paths, and quality standards; reinforce privacy/ security/ records/ evidence requirements.
• Additional duties consistent with the role.

What You'll Bring:

• High school diploma or equivalent; associate or bachelor's degree in criminal justice, business, finance, information systems, or a related field preferred
• At least 5 years in fraud investigation or operations.
• Experience coaching, reviewing work, coordinating workflow, or senior fraud support.
• Real estate, title, escrow, settlement, mortgage, or property transaction experience
• CFE certification or active progress toward certification preferred.
• Fraud-tool, identity, quality, or case system experience.
• Excellent organizational and project management skills
• Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications.
• Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation.
• Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse.
• Analytical skills to determine root cause of complex problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding
• Experience supporting agents, escrow teams, consumers, or other external business partners.
• Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions.
• Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.